Manager Office

YOLLIE HERNANDEZ / Medical Office Manager

Address *** **** *****, *** *******, Texas, 78228

Phone 210-***-****

E mail *******@*****.***

Linkedin https://www.linkedin.com/in/yollie hernandez 5a850135 SUMMARY

I am a seasoned office manager with more than 15 years of experience in fast paced medical offices. I am an excellent leader with exceptional patient and operational written and oral communication skills. I have a proven track record of increasing productivity and performance in the overall management of business offices and patient care systems. I instituted a computerized referral and billing system that reduced the office reimbursement time by 75%. I also instituted a computerized inventory of supplies, medications, and vaccines that allowed us to maintain optimal inventory levels and an ordering schedule to minimize costs. SKILLS

Administrative and Financial Management

Knowledge of sound fiscal

management practices

Organization policies, procedures,

and systems

Managing patient/specialist

referral system

Payroll (>20 employees)

Inventory controls

Budgeting

Insurance billing and collections

QuickBooks

Microsoft Office Suite

Supervision of personnel resources

Knowledge of human resource

management techniques

Developing/maintaining effective

relationships with staff, patients,

and the public

Ability to delegate authority/

responsibility to staff personnel as

needed

Ability to counsel/discipline

personnel as needed

Knowledge of Texas employment

laws and rules

Communication

Ability to communicate effectively

both in writing and verbally

Bilingual, oral and written,

Spanish

Friendly and personable

WORK EXPERIENCE

OFFICE MANAGER – Victor D. Vela MD, PA – Boerne, Texas – Oct. 2005 – Apr. 2016

● Plan, administer, and control budges for contracts, office equipment, and supplies

● Direct or coordinate the support services department personnel and contracts

● Hire and terminate clerical and administrative personnel

● Monitor and maintain facility for safety and durability

● Payroll, under 20 employees

● Purchase and distribute office supplies

OFFICE MANAGER – Mary Beth and Paul Deschner, MD – San Antonio, Texas – Feb. 1999 – Sep. 2005

● Plan, administer, and control budgets for contracts, office equipment, and supplies

● Direct or coordinate the support services department personnel and contracts

● Hire and terminate clerical and administrative personnel

● Payroll, under 20 employees

● Set goals and deadlines for the office

● Conduct procedure training for staff

EDUCATION AND CERTIFICATION

ASSOCIATES OF APPLIED SCIENCE: NURSING San Antonio College – 2001 CERTIFIED MEDICAL OFFICE MANAGER Practice Management Institute

Contact this candidate