Customer Service Sales

A Motivated and Dedicated Professional with Customer Service, Executive Sales and Marketing Experience.

Professional Summary

Seasoned customer service specialist with background in providing advice on diverse situations

Results- oriented V/P of business development with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently

Skills and Accomplishments

Customer Service

Client relations specialist

Marketing savvy

Team management

Meticulous attention to detail

Persuasive

Focused on customer satisfaction

Scheduling

Sales

Grew a startup company to 6 million in sales

Designed a software program that allowed reservations to be booked in real time

Created a newsletter that informed clients of promotions and daily specials

Increased date base from 0 to 50,000

Successfully managed 18 team members

Improved service quality and increased sales by developing a strong knowledge of company products and services

Marketing

Provided detailed monthly departmental reports and updates to service management

Resolved customer questions, issues and complaints

Effectively communicated with team members to maintain clearly defined expectations

Interviewed, hired and trained new quality customer service representatives

Developed rapport with customer base by handling difficult issues with professionalism

Development implemented and monitored programs to maximize customer satisfaction

Professional Experience

May 1996 – May 2016 Vice President of Sales - Par Tee Golf, Inc.

Education

Central Michigan University - Bachelor of Science: History / English / Recreation

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