Shelly Thayer

Program Director - Geo Care, Inc

Phoenix, AZ 85050

acvb2f@r.postjobfree.com - 814-***-****

Experienced Program Director with proven ability to oversee, develop and implement multiple business segments and make a direct impact in an organization. Experienced with high growth and ever changing cultures. Focus areas include:

• Managing the development of an effective team • Demonstrating professionalism in performance of job duties

• Teaching effective supervision/management of clients • Maintain safety and security of clients and facility

• Effective communication • Policy development

• Performance improvement management • Change management

• Compliance • Quality and continuity of services oversight

• Overseeing day to day operations of the administration, clinical, and residential services • Working cooperatively with all departments (i.e., marketing, finance, quality) WORK EXPERIENCE

Executive Director

Mosaic - Phoenix, AZ - March 2013 to Present

Mosaic is a nonprofit agency that provides services to people with intellectual and developmental disabilities. Responsibilities

-Provide leadership to 68 agency staff.

-Represent the agency at professional meetings.

-Ensure quality functions are being met and improved upon.

-Serve as the visionary leader.

-Work with finance dept to develop and implement the budget.

-Chair the Human Rights Committee.

-Present the visionary leader speech at fundraising and other events.

-Work with people we serve to improve quality of life.

-Work closely with Community Relations Manager to build relationships in the community.

-Participate in community volunteer activities.

Accomplishments

-Have begun to see budget stabilization over last two years despite funding cuts.

-Have developed good relationships with internal and external people.

-Most proud of the work I do that empowers the people we serve to have a voice and a meaningful life. Skills Used

Program development

Leadership

Relationship building

Team building

Program Director

Geo Care, Inc - Erie, PA - July 2008 to September 2013 Erie, PA 7/2008 - 9/2013

Erie residential programs are designed to offer specialized treatment options for youth and their families as well as to promote educational advancement, community service opportunities, and employment initiatives. We operate a 24 bed substance abuse program, a 17 bed mental health program, and a licensed private school. The program is Joint Commission accredited, licensed through the Department of Public Welfare, Division of Drug and Alcohol Licensing and Office of Mental Health and Substance Abuse Services. Program Director

Assured quality and continuity of services and curriculum within established parameters that included internal and external licensing requirements. Ensured compliance in accordance with federal, state, and local regulations. Ensured policies and procedures compliance with all applicable licensing regulations, accreditation standards, federal, state and local regulatory standards. Updated and amended policy and procedure manuals for accuracy and regulatory compliance. Assisted with developing yearly program/facility fiscal goals. Monitored and managed day to day operations to ensure policy compliance, effective client supervision, delivery of quality services, and the facilitation of program/facility schedule. Reviewed utilization, retention, completion, and fiscal performance with respect to projected goals and assisted with strategy to accomplish the goals. Supervised, assisted with hiring, and evaluated staff performance, developed measurable objectives for necessary improvements and implemented appropriate corrective action to staff adhering to human resources policies and utilizing Human Resources when necessary. Conferred with local agencies and internal contacts such as social service, community relations, criminal justice, consultants, and other program/facility staff members to interpret the programmatic and objectives as well as developed cooperative working relationships. Developed, monitored, and administered annualized fiscal budgets based upon corporate guidelines and ensured quality services and cost effective operations. Developed and implemented appropriate performance improvement processes within the program/facility. Evaluated program/ facility training needs for staff members and coordinated and implemented training activities and programs. Communicated regularly and thoroughly with appropriate supervisory staff members on matters such as operational, administrative. And personnel issues within the program/facility. Assisted with new business development, fundraising, marketing, and community development within the area. Behavior Specialist Consultant

Associates in Counseling and Child Guidance - Meadville, PA - February 2007 to July 2008 Behavior Specialist Consultant

Assessed clients' maladaptive behaviors. Developed, monitored, and guided the implementation of each client's behavior modification plan. Supervised and trained staff in appropriate behavior modification techniques. Worked closely with treatment team which included client, family, school, psychologist, psychiatrist, county and insurance company representatives. Attended meetings and represented the team in meetings.

Director of Children's Services

Stairways Behavioral Health - June 2005 to May 2006 June 2005-May2006

Assists children and youth with mental health care needs through comprehensive and innovative programs designed with specific age related needs in mind.

Director of Children's Services

Provided clinical and administrative leadership for the child and adolescent services within Stairways behavioral Health, including an 8 bed residential treatment facility and the Wrap Around program. Developed programming, policies and procedures, as well as streamlined staffing procedures and patterns within the residential treatment facility. Developed annual budget. Worked with Board members and community representatives as part of Stairways' Youth Board subcommittee. Began development of strategic plan for expanding child and adolescent services over 3 year period. Unfortunately state funding cuts caused staffing cuts including my position. Worked with psychologists to ensure service delivery within the Wrap=around program. Attended leadership meetings and quality meetings. Director of Clinical Services Robinson Campus

The Bradley Center - January 2005 to July 2005

Provided clinical supervision and training to Masters level therapists. Supervision was provided on an individual and group basis. Reviewed treatment plans. Assessed and developed therapists' clinical documentation skills. Oversaw case consultations and taught therapists how to understand clinical cases. Developed and implemented documentation training for all clinical staff across the agency. Worked with families to educate on the residential treatment process and its impact on families, as well as the children in care. Supervised interns from a variety of colleges and universities. Worked closely with colleges to provide exemplary training of new therapists coming into the field. Attended administrative/director meetings and variety of meetings across the agency. Developed and implemented agency policies and procedures. Provided clinical coverage for therapists when they took vacation or were out of the office. Attended clinical review and provided feedback to clinical team regarding treatment approaches. Oversaw the Journey Program and the Alpine Tower Program. Oversaw the recreation therapists and athletic specialists. Designed and taught therapists how to implement specialty groups (i.e., sexual abuse victims groups, PTSD groups, and a variety of theme based mental health groups). Bradley Center

The Bradley Center - September 1993 to July 2005

An accredited regional behavioral healthcare agency that provides residential treatment services for male and female children/adolescents. The Bradley Center provides intensive behavioral health services in a residential setting. The children/adolescents are referred from county mental health agencies, behavioral healthcare organizations, probation and Children, Youth and family Services. Director of Residential Services

The Bradley Center - July 2002 to January 2005

Provided leadership for all departments. Taught and followed the Bradley Center's mission, vision and values. Developed Site-Based Management Team for the South Campus. Implemented site based goals to improve the South Campus. Oversaw the Restraint Reduction Committee. Served on the Restraint Reduction Steering Committee for the entire agency. Served on the Cultural Competency Committee. Led management team meetings on a weekly basis. Chairperson of the Resident Council. Developed, implemented, and ensured compliance with agency policies and procedures. Oversaw staff scheduling. Monitored staff overtime. Responsible for recruitment of staff. Participated in Director-On-Call rotation. Provided weekly supervision for Clinical-On-Call. Responsible for building wide programming. Oversaw all audits for the facility including Department of Public Welfare, Office of Mental Health, and Joint Commission. Program Coordinator Boys' Unit

The Bradley Center - July 2001 to July 2002

Reviewed treatment plans. Oversaw treatment team notes and monthly review paperwork. Supervised staff. Monitored restrictive procedure reports. Monitored clinical documentation of frontline staff. Responsible for safety of the therapeutic milieu. Implemented behavior management, communication, conflict resolution techniques, and progressive crisis intervention. Developed individual treatment plans. Attended clinical review and resident rounds. Led staff meetings and interagency team meetings. Assisted residents with understanding their treatment plans. Oversaw program design and implementation. Implemented behavior modification program. Developed structured activities schedule. Developed and implemented psychoeducation and therapeutic groups. Performed population analysis and determined needs for that population. Responsible for the management of the physical environment. Responsible for compliance of those under direct supervision for policy and procedure and regulation compliance. Ensured treatment plan dissemination. Responsible for the timely completion of staff performance evaluations. Participated in Clinician-On-Call duties. Participated in recruiting process of frontline staff. Oriented new staff to unit programming. Implemented a "no points, no levels" system on the Boys' Unit. Oversaw audits for the unit including Department of Public Welfare, Office of Mental Health, Department of Health and Joint Commission. Family Therapist

The Bradley Center - September 2000 to July 2001

Provided weekly family therapy sessions for 18 residents and their families. Provided transportation when necessary to and from therapeutic family leaves. Attended and presented at Interagency team meetings on family goals and objectives. Developed and implemented treatment plan goals and objectives. Completed weekly progress note entries on family participation. Completed therapeutic leave forms. Connected families to community resources to allow reunification of families. Facilitated family groups. Group Therapist

The Bradley Center - May 1997 to September 2000

Provided weekly individual sessions for 18 residents. Facilitated daily psychotherapy groups for 18 residents. Provided transportation to and from therapeutic leaves. Attended and presented at interagency team meetings on individual goals objectives. Completed weekly progress note entries on individual therapy participation. Worked with counties and other agencies to determine appropriate aftercare services. Attended clinical review on a weekly basis. Developed and implemented specialized groups for abuse reactivity. Senior Child Development Specialist

The Bradley Center - July 1996 to May 1997

Acted as in charge person when supervisors were unavailable. Provided shift coverage for call offs. Developed and implemented psychoeducation groups for adolescent boys' unit and adolescent girls' unit. Provided guidance to staff regarding shift duties. Completed variety of clinical documentation, including shift progress notes on each resident, incident reports, restrictive procedure reports, and staff communication log. Provided daily living skills supervision. Ensured resident safety through constant supervision. Maintained resident living areas. Provided emotional and behavioral support for residents on the units and in the school setting. Acted as an information and guidance source to direct care staff. Provided coverage where needed. Monitored and maintained program structure and expectations. Conducted safety searches of residents and the units. Maintained safety of the therapeutic milieu. Developed, implemented, and participated in appropriate therapeutic activities.

Child Development Specialist

The Bradley Center - September 1993 to July 1996

Provided daily living skill supervision. Developed and implemented appropriate therapeutic activities. Maintained safety of therapeutic milieu. Provided emotional and behavioral support in milieu and school settings. Monitored and maintained unit program structure and expectations. Completed variety of clinical documentation on residents' behaviors within the milieu and school settings. EDUCATION

Master of Science in Counseling Psychology

Chatham College - Pittsburgh, PA

2004

Master of Arts in Criminology

Indiana University of Pennsylvania - Indiana, PA

1999

Bachelor of Arts in Administration of Criminal Justice University of Pittsburgh - Greensburg, PA

1997

Associate of Arts in Administration of Criminal Justice Community College of Allegheny County - Monroeville, PA 1995

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