Project Manager Design

EXPERIENCE

DELOITTE August **** – Present

Retail Strategy and Operations, Sr. Consultant

Led key projects across retail supply chain, store operations and consumer products

Constructed business cases to support omnichannel transformations

Performed competitive market analysis of current omnichannel capabilities across retailers

Designed storyboards and other issue-to-outcome materials to support strategic decision making

Created process designs and functional design specs

Researched industry best practices to advise clients on strategic business approach

Sample projects:

Client: $2B Children’s apparel specialty retailer; Developed multiyear omnichannel implementation roadmap and delivery strategy to enable Reserve Online, Pickup In Store features and functionality. Designed the end-to-end digital experience and instore ROPIS processes. Captured technical and functional requirements for Manhattan DOM and SAP Modules

Client: Global medical devices, pharmaceutical and consumer packaged goods manufacturer; Created standardized PMO methods and tools to deliver a multi-year, $7M cost savings program that included 25 work streams across 4 global regions. Identified and linked dependencies. Held weekly sessions to review and resolve slipping tasks and measure burn rate. Delivered monthly status reports to executive team

ACCENTURE June 2011 – July 2015

North America Retail Products Group, Consultant

Held tactical status meetings to ensure aggressive project timelines were achieved on time and budget

Constructed business cases to support omnichannel transformations

Coordinated and led multi-team requirements gathering sessions

Created process designs, functional design specs testing plans and deployment strategies

Performed root cause analysis on software defects

Analyzed financial statements and KPIs to identify improvement opportunities

Sample projects:

Client: Global Jeweler; Coordinated and led multi-team requirements gathering sessions for a hybris ecommerce implementation and CRM/ clientelling system selection

Client: $6 billion regional department store; Coordinated $8 million in-store fulfillment Manhattan DOM enhancement project across multiple teams leading to on budget and on time delivery. Directed design process and defined KPI metrics for Sales and Fulfillment, Labor, FedEx, and Demand Generation reports. Collaborated with SIT and UAT teams

Client: North American home improvement retailer; Captured processes and designed a reusable methodology to transform business processes into code. Created jobs aids for use in developing 13 UML design artifacts accelerating implementation of methodology by 8 months

Client: National "off-price" department store; Oversaw $10 million capital expense project to increase instore security in 149 stores. Analyzed inventory shrink data to identify stores with the potential to surpass 2-year ROI hurdle. Managed RFP process, vendor selection and project roadmap

Client: $74 billion discount big box retailer; Held multiple roles across the SDLC for a greenfield Canadian expansion. Improved POS payments technical architecture and processes resulting in a 50% decrease in installation efforts saving $144K. Planned and oversaw deployment activities for a custom application. Led Finance Team through Design, Build and initial Test phases of a large SAP implementation. Planned and led day-to-day (organized and led meetings, created deliverable documents, etc.) for Assets Protection Team through Design phase. Led SIT and UAT teams

Client: $9 billion regional grocer; Analyzed department data, compared to baseline and recommended improvements to reduce shrink. Created and presented multi-million dollar strategic plan to incorporate physical controls and HQ system upgrades

BANK OF AMERICA/ MERRILL LYNCH September 2008 – August 2009

Assistant Vice President, Investment Service Advisor

Led team of 15 advisors during post-merger integration CRM UAT testing

Consulted clients on risk tolerance and financial goals, executed gap analysis and recommended solutions

EDUCATION

University of Iowa, Iowa City, IA GPA: 3.7 MBA, May 2011

Major: Finance and Marketing

Auburn University, Auburn, AL GPA: 3.9 BBA, August 2007

Major: Finance

ADDITIONAL

Skills: Manhattan DOM and SI&F, SAP CRM, MDM, PI, POS, POSDM, and SCM, Tableau, MS Office, Project, SharePoint, and Visio, Retalix, Raymark, hybris, Websphere, Agile, Waterfall, UML, VBA

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