Technical Support Customer Service
Resume:
Anthony A. Aguilar
San Antonio, TX 78251
*************@*****.***
Objective:
My objective is to establish myself in a career to provide customers with the best customer support and experience in a positive, creative and innovative approach.
Summary of Qualifications:
20+ years of experience in a small & large LAN helpdesk environment
20+ years overall experience in computer networking
Expert level support for Windows XP, Windows Vista and Windows 7, 8 & 10
Knowledgeable in Windows Server 2003 & 2012
Customer service, quality driven, dependable and easily adaptable
Excellent writing and communication skills
Excellent instructor training skills
Technical Skills:
Troubleshoot and repair PC desktops and notebooks
Install and configure computer hardware and software
Knowledgeable in managing and maintaining Microsoft Windows XP, 7, 8 & 10
Knowledgeable with Microsoft Exchange Active Directory
Experience with Unix and Linux Redhat 9.0
Proficient in Microsoft Office Suite 2007, 2010 & 2013
Experience in TCP/IP, Ethernet and networking hardware
Manage Cisco routers and switches
Experience in VPN (Virtual Protocol Network) & Subnetting
Experience with Microsoft Powershell Scripting
Strong understanding of wireless 802.11 wireless standards
Network administration and support in the Windows Server 2012 environment
Experienced computer hardware cable person using Cat 5, 5e, 6 & fiber optic cables
Experienced troubleshooting various peripherals including printers & scanners
Knowledgeable in computer security, preventive maintenance and optimization
Experienced in Information Assurance & Vulnerability Assessments
Skilled in a diverse variety of commercial and military application software
Familiar with handheld devices such as the Android Platform and IOS Platform
Professional Credentials:
U.S. Government Top Secret Clearance (SSBI) Expires: July 2017
U.S. Government Information Systems Technician
U.S. Government Network Systems Administrator
U.S. Military Instructor
Certifications:
Microsoft Office 2007 & 2010
Certified Level 1 DVS-G (Defense Information Systems Services)
Information Assurance & Vulnerability Assessment Certified Level 2 (IAVA)
U.S. Government Security Administrator Certified
U.S. Government Network Security Specialist Certified
Work Experience:
Genesis Concepts & Consultants San Antonio, TX
Mission Command Systems Instructor September 2012 to Present
Install hardware, software computer workstations to support application programs designed for Warfighter instruction of the U.S. military.
Provide advisory and consulting services on trends and best practices for current and future course development of military battle command systems
Develop and facilitate user guides, training handouts, written exams and lesson plans to accommodate U.S. Army Training and Doctrine requirements of U.S. military
Instruct usage of Military Decision Making Process (MDMP) skills, for utilization with Mission Command Systems to promote better battle leadership tactics and lessons learned. Assess student and trainees with individual skills and knowledge within each area of expertise in the organization by spot verbal testing as well as scheduled written testing
Develop effective induction programs, conduct appraisals and critiques, and devise individual learning course plans
Produce training materials for in-house courses; manage delivery of training and development programs as well as a training strategy for the organization
Xeeto Inc. San Antonio, TX Video Teleconference Technician April 2012 to September 2012
Provide technical support for U.S. Army Northern Command with VTC operations, applications, and administration to include direct coordination with remote and bridged sites throughout the world
Provided data services, such as classified and unclassified email, and current/future offerings of real-time services, such as voice and video over IP, which relied on a robust network infrastructure
Initiated pre-conference preparations IAW customer requirements. Test equipment and set up VTC rooms or computers to accommodate special user needs
Provide technical expertise need to design, operate and maintain Dial-Up Integrated Services Digital Network (ISDN) network and Internet Protocol-based video performance and reports deficiencies
Inspect all telecommunications equipment in the interior plant to evaluate safe operation, report and correct local deficiencies, and prepare external maintenance requests as necessary
Provide technical assistance to subordinate activities on the operation and maintenance of VTC enterprise equipment to include voice, data, and video communications
Extensive experience with Crestron and AMX systems in respect to functionality and some setup experience
Evaluate, recommend and test new or alternative hardware and software to enhance the quality of existing VTC enterprise services, and to expand network functions to include Internet Protocol (IP) gateways, Voice Over IP systems, desktop computer based VTC, streaming media services, and centralized telephone call centers
Chenega Global Systems San Antonio, TX
Video Teleconference Technician June 2011 to April 2012
Advise and operate as liaison technical support between regional Military Treatment Facilities and Headquarters on all matters regarding VTC command and control
Manage subordinate technicians within region MTF on matters concerning VTC support and advisement to U.S. Military
Perform technical end-to-end testing US Military Video Tele-Conferencing (VTC) command and control communications circuitry that includes Polycom and Tandberg models 1700 MXP, 6000, 3000 and the Tandberg Precision HD MOVI desktop video conferencing systems
Provide VTC technical support to the U.S. Army Tele-Behavioral Health department throughout the southern region performing re-engineering of communication circuits to effectively integrate and restore VTC communications for wide area network
Performed troubleshooting and maintenance of VTC equipment connections which involved cabling installations, testing of equipment, and infrastructure design
Utilized various forms of “White Noise” methods such as whisper booths, and noise reduction peripherals within VTC setups to ensure high quality patient/provider experience while providing VTC sessions
Provide technical and operational guidance and direction to the US Military in establishing, operating and maintaining the secure command and control video Tele-conferencing systems for the U.S. Army Southern Command Behavioral Health Department
CTCA.info Kandahar, Afghanistan
Field Systems Engineer/Battle Manager May 2010 to June 2011
Forward Deployed to Operation Enduring Freedom Afghanistan as a Battle Management Systems Engineer II for United States Marine Corps Combat Operations Center
Managed CPOF (Command Post of the Future), network infrastructure, managed virtual user profiles,
Conducted daily server backups on PDU (Primary Domain Unit) & BDU (Backup Domain Unit)
Managed program applications supporting CPOF
Developed and maintained CPOF software updates, supporting application updates, hardware maintenance and accountability
Computer Sciences Corporation San Antonio, TX
Technical Trainer Professional May 2009 to May 2010
Military Instructor for U.S. Army Mission Command Training Center
Developed Lesson Plans in accordance with U.S. army protocol
Trained military members of all U.S. military branches on Battle Command Systems in a classroom environment
Conducted AAR (After Action Reports) after course of instruction completed
Assisted in better business practices meetings to improve product I was teaching with U.S. Army Training and Doctrine Command.
MSGI Corporation Fallujah, Iraq
Training Specialist II May 2007 to May 2009
Forward deployed to Operation Iraqi Freedom as a Technical Trainer/System Administrator for the United States Marine Corps/Navy medical assets in theatre
Site Manager of five person team assigned to various cities throughout the western part of Iraq (Al Anbar Region)
Installed and configured TMIP (Theatre Medical Information Program) also known as Military Electronic Medical Records program
Installed and configured TMIP supporting peripherals and applications to include AHLTA-T & AHLTA-Mobile (PDA Version) used by MTT (Military Training Teams) in support of ground Iraq Security Forces
Instructed military medical personnel on use of TMIP and supporting applications namely JMEWS (Joint Medical Work Station), TMDS (Theatre Medical Data Store) & Ahlta-Warrior patient databases
Managed military Network OU (Organizational Unit) as an Information Systems Custodian
L-3 Communications San Antonio, TX
Computer Network Manager February 2004 to March 2007
Managed closed computer simulation network
Managed Microsoft Server 2003, Windows XP clients, Microsoft Exchange, Active Directory
Administrated Linux RedHat 9.0 operating system to support simulation feed to client computers supporting Battle Command Systems.
Administrated Apache Quad Server supporting military Business Applications
Audio Visual facilitator responsible for hosting VTC sessions and creating media presentations
United States Navy Worldwide
1.Special Amphibious Reconnaissance Corpsman
2.Information Systems Technician October 1988 to September 2003
Various duty stations consisting of clandestine operations and technical specific missions
Education:
New Mexico Military Institute
Roswell, New Mexico August 1985 to May 1988
Military Science Total Credits: 69 hours GPA: 2.8
Ashford University
Clinton, Iowa February 2010 to May 2013
Computer Network Specialist Total Credits: 128 hours GPA: 3.12
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