Customer Service Sales

Adriana Díaz-Cortes

***** ******** **. **********, ** 48167 Phone: 248-***-**** ********@*******.***

Successful professional with a total of 26 years of experience in Materials, Production Planning, Logistics and Import-Export environments, 12 of those years in a managerial role.

Concentrations include: Information Technology / ERP and CRM, Purchasing, Procurement, Inventory & Supply Chain.

SKILLS

• Front-End Team Supervision • Relationship Building • Presentation & Proposals

• Training & Mentoring • Effective communication • Committed and dedicated

• Leadership in production planning • Cost-Reduction Strategies • Process Improvements

• Native Spanish, 80% English, 50% Italian • AS400 DATA 3/JDEdwards • SAP

EDUCATION & TRAINING

UNIVERSIDAD AUTONOMA DE NUEVO LEON – Monterrey Nuevo León, México

Master of Information Management Systems 06/1986 Bachelor of Management Systems 06/1984

APICS: MRP, MPS, JIT, KANBAN, AQI, Incoterms 2000, 2010

PROFESSIONAL EXPERIENCE

SIT MANUFACTURING NORTH AMERICA SA. DE CV. Monterrey, Mexico 08/2000 to 02/2012

Logistic Manager

Annual budget, monthly forecasting, close process for: Sales, Production Plan and Import-Export areas.

Responsible for customer service, key performance indicators (KPI’s) for all areas areas, implemented performance improvements aligned to company objectives.

Improved process for: “harmonized tariff code alert report” to avoid penalties.

Focused on Sales and Production Forecasting process in order to react and inform on time of any change.

Adhered to the procedures for Environmental Management ISO14001: 2004 and ISO 9001:2000

Master Production Scheduler and Purchasing Manager

Supervised production planning to ensure availability of material, based on corporate objectives.

Revision of forecasts and sales orders to align with customer volumes/timing.

Development of alternative suppliers for indirect materials in the product.

Master Planning Analyst

Responsible for the start of the following activities within the area of Materials: MPS, MRP, Weekly program for all production lines of the plant, revision of Total Master Plans, Production and Sales.

Development procedures, forms and reports related with the area to cover all the request of ISO9000.

Monitoring of logistics and shipping needs.

Created KPI reports and presented results to upper management.

THOMAS & BETTS Monterrey, Mexico 03/1999 to 08/2000

Senior Planning Buyer

Responsible for scheduling 21 plastic injection machines: MRP& MPS process, placed and expedited raw material purchase orders, managed inventory levels as aligned by corporate objectives.

Customer service; developed weekly production demand programming informing all areas involved.

Collaborated with development suppliers, managed consigned inventory.

ORGANIZATION ORBIS, S.A. DE C.V. Monterrey, Mexico 01/1997 to 02/1999

Production and Inventory Control Senior

Responsible for MRP processes; developed monitored reports for inventory levels in warehouse, store suppliers and third parties.

Responsible for monthly physical inventories and its variations.

Continuous BOM management to ensure the correct flow of production orders.

CATERPILLAR MEXICO, S.A. DE C.V. Monterrey, Mexico 08/1988 to 01/1997

Master Production Scheduler.

Responsible of MRP, MPS, Work Orders R-Flex System, Kanban process of Lift Truck and Components area.

Customized purchasing Module of Maxcim System to place automatically purchase orders, print warning reports and send electronic purchase orders.

PROFESSIONAL EXPERIENCE (Continued)

VITRO INDUSTRIAS BASICAS Monterrey, México 11/1985 to 11/1987

Systems Analyst

Standardized HR information for the group.

MISCELLANEOUS

Graduate Teacher 1985, 1989, 1994 in Universidad Autónoma de Nuevo León México

41296 Llewelyn Dr. Northville, MI 48167 Phone: 248-***-**** ********@*******.***

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