Customer Service Marketing

SHARON A. TRACY, MBA

H: 440-***-**** ● http://www.LinkedIn.com/in/SharonTracy ● C: 216-***-****

******.*.*****@*****.***

Dear Hiring Manager:

I am interested in the Marketing Manager position as posted on Indeed.com.

I am a marketing specialist with a broad range of skills and experience. I am highly creative, flexible and have a deep appreciation for diversity having studied, worked and traveled abroad. My work experience and education give me a good mix of right brain and left brain strengths: analytical and insightful.

I offer:

MBA with marketing specialism

Undergraduate degree in Communications / Art

Experience developing and implementing marketing plans

Project management experience: managed marketing events and promotions, from building relationships with sub-contractors and venue management to the efficient execution of the event

Broad range of marketing, PR and promotions experience

Customer service experience

Data analysis experience

Market research and competitive intelligence

Social media strategy

Strong marketing communication skills, i.e., press releases, corporate intranet

Proficient with PowerPoint, Excel, Word, Outlook, Access, Publisher

Creativity & problem-solving skills

Ability to juggle many responsibilities while maintaining a sense of humor

Attached is my resume. I would welcome the opportunity to discuss how I can become an asset to Ciresi & Morek. You can reach me at 216-***-**** or via e-mail at ******.*.*****@*****.***. I look forward to hearing from you.

Thank you for your time and consideration,

Sharon Tracy

SHARON A. TRACY, MBA

H: 440-***-**** ● http://www.LinkedIn.com/in/SharonTracy ● C: 216-***-****

******.*.*****@*****.***

CAREER SUMMARY

Marketing professional specializing in market planning and strategy. Strong communication, organizational, technical, and interpersonal skills. Highly motivated, creative, intuitive, adaptable, problem-solver who meets deadlines. Core competencies and demonstrated expertise:

Strategic Market Planning

Competitive Intelligence

Business Communications

Project Management

Quantitative Analysis

Team Leadership

Social Media Strategy

Customer Service

PROFESSIONAL EXPERIENCE

BRANDMUSCLE, INC, Cleveland, OH 2015 to 2016

Local Marketing Support Representative

Served as the “trusted advisor” by assisting clients with their market planning, ad creation, training them on the process and the software, and walking them through the intranet site.

Developed new promotional handouts and designing booth space as Vendor Fair Committee Member in order to better communicate our mission to our clients.

KEYBANK, NA, Cleveland, OH 2006 to 2014

Accounting Specialist

Provided accounting support for Operational Balance and Control.

Trained, supported and evaluated colleagues both on-site and offshore using WebEx, SnagIt and Jabber resulting in successful transition of accounts.

Accurately balanced General Ledger and internal DDAs minimizing risk of fraud and external audit flags.

Researched out of balance conditions and made entries to GL, submitted keying sheets and check requests to correct internal and external client accounts.

INDEPENDENT CONTRACTOR, Cleveland, OH & London, UK 2006 to Present

Marketing Consultant

Developed and implemented marketing and social media strategy that increased sales by 150% for gourmet nut-butter start-up.

Wrote press releases for Massage, Yoga & Pilates studio to advertise new staff, services and special events.

Orchestrated consumer product sample distribution events using both legitimate and guerrilla marketing tactics. Clients included: Proctor & Gamble, Kellogg, Unilever and Nabisco. Hired, trained, supervised and evaluated up to 15 persons per event, resulting in successful product sampling events.

Created and implemented successful marketing plan, business strategies and direct-marketing advertising for service industry start-up. (UK)

Created questionnaire distributed to employees of software development firm, performed statistical analysis of the anonymous results and, based on the findings, developed a recruitment, retention and staff development strategy for the organization. (UK)

Conducted a strategic, financial & organizational assessment of dot com looking to spin off from parent company. (UK)

EDUCATION AND TRAINING

MBA, Marketing, Cass Business School, City University London, UK

Consistently ranked among the top 8 business schools in the UK

BA, Communications / Art, Baldwin Wallace University Berea, OH

Dean’s List ● Fenn Educational Award - Outstanding Internship (Alternative Press)

Social Media Strategy for Business, Monte Ahuja College of Business, Cleveland State University Westlake, OH

Get Passionate About SEO, American Marketing Association (AMA) Cleveland, OH

TECHNICAL SKILLS

Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook, Lotus Notes, WebEx, SnagIt, Jabber

Contact this candidate