Manager Customer
Resume:
Stephanie Raaff
Irvine, CA **618
E **************@*****.***
Profile
My goal is to be part of a motivated company that thrives to grow together. Working in a fast pace and high-energy team environment is my specialty. My desire and ambition has given people trust, stress relief, and approval that I am a great team asset. I hope to use my knowledge and skills to help others the best and most efficient way I can. With a strong customer relation’s background, technical background, and a BA in Psychology, I feel I am well suited for the position.
Experience
AutoCrib, Tustin, Ca.
Senior Level Technical Analyst
2011 – Present
Strong ability to diagnose and resolve hardware and software technical issues
Strong ability to work with SQL and IT work
Exceptional organizational, analytical, and team work ethics
Handled customer needs by training and instructing on a daily basis
Respond to over 80 email and calls a day resolving issues and assisting clients
Strong technical writing background assisting in troubleshooting documents and manuals
4 years software testing experience
Report Bugs and analyzed resolution
Manage all customer software and .Net upgrades
Tested new products before pushing live
Handled all RMA and SO orders
Reliance Financial, Santa Ana, CA
Operations Manager
2009 - 2011
Overlooked all employees and daily routines
Conducted monthly communications meetings
Assisted with front desk support, including meeting and greeting of cliental
Work with management team in organizing meetings with customers
Trained and Hired new employees
Assured monthly quotas were met
Approved advertising and events
AG Concessions, Yorba Linda, CA
Manager/Onsite Coordinator
2005 - 2009
Encouraged and managed staff on site
Organized and helped to create work schedule for offsite locations
Helped in prepped food for customers in a fast paced work environment
Maintain a clean and safe work place
Manage all operations from start to finish including initial setup to close
Communicated and built relationships with other vendors to gain new business opportunities
Education and Achievements
Bachelors in Psychology Completed in 2013 from Argosy University, Orange Ca.
Highest Volume of cases taken and resolved per tech for the last 1 year and 6 months
Referrals
Gina Wertenbroek - Owner of AG Concessions
E ****@*************.***
Jennie Rose - Head of Operations at AutoCrib
E *****@********.***
Angelica Calderon- Colleague
E *********@********.***
Kristin Tiffany - Classmate
E ********@*****.***
Contact this candidate