Customer Service Data Entry

Inez Foreman

New Windsor, NY *****

Cell # 845-***-****

Email ************@*****.***

Objective: I am seeking an opportunity to expand my skills with your company. I am determined, ambitious, and dependable with superior organizational skills.

Qualifications: MS Word/Office, Excel, HRIS, Access, Powerpoint, Quickbooks, Windows, Internet, Type 60, Photoshop, ADP, Paycheck, Oracle, Outlook, Kronos, Reqlogic, Ultipro, Resource, Customer Service, Retail, Fluent in Spanish, Cosmetology License.

Professional Accomplishments:

8/15-9/15Hudson Health Plan – (Carol Temp. Agency) – Administrative Assistant-Newburgh, NY Working for a health insurance company, assisting Regional Director.

Administrative- Meet and greet clients, answer and direct calls, UPS mailing and tracking, fax, monitor emails, make copies, assist in special projects and research for Director and Manager, schedule appointments, maintain office logs, filing, typing.

4/15-5/15 Crystal Run Village Inc.- (Robert Half Temp. Agency) - Human Resource Generalist – Middletown, NY

Working for a nonprofit company that has direct care for people with learning disabilities.

Recruiting- Meet and greet candidates, maintaining all record, scheduling, onboarding, extensive background search, and posting help wanted ads.

Administrative – answer phones, forward calls, file, fax, scheduling, make copies, attend meetings, and oversee paperwork.

Leave of Absent – FLMA, disabilities forms and tracking, workers compensation forms and tracking, OSHA logs, maintaining all reports and updating records and files, fill out accident reports.

2/14/-9/14 CIMAX - Meeting Coordinator - Ramsey, NJ

Working for a privately own and operated corporate event planning company.

Administrative – Meet and greet clients, answer and direct all calls, filing, make copies, ordering supplies, maintain inventory of record and office supplies, maintain all office equipment, review all emails, sort mail. Maintain all data entry, type, tracking all deliveries, create address book. Site search, research itinerary, assist in creating itinerary, book drivers for staff. Register clients and staff on software, maintain personal information. Assist accounts payable and accounts receivable.

Assisting in booking flights, create welcome package. Assist clients in both English and Spanish, assisting on location in Las Vegas.

9/13-2/14 Culinary Institute of America – (Robert Half Temp. Agency) – Human Resource Generalist - Hyde Park, NY

Working for Culinary Institute in the Human Resource Department, assisting the Human Resource Recruitment Manager.

Recruitment – Screening candidates and reviewing resumes for 3 campus, Hyde Park NY, St Helena, Ca., and San Antonio, Tx. Search for potential help wanted local sites for all 3

campus. Also screen candidates for bilingual skills, schedule interview for candidate for

the 3 campus.

Administrative – Type, answer and direct calls, file, emails, make copies, fax, maintain tracking of candidates for all 3 campus.

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4/08-12/11 Unitex – Human Resource – Newburgh, NY

Working for a privately own and operated laundry service for hospital and nursing homes.

Recruitment - All hiring to maintain a staffing of 235 employees, screening candidates, interviewing, posting help wanted ads, job descriptions in English and in Spanish, background checks, offer letter, site search for candidate, and networking with community for candidates. Create employee verification letter.

Administrative – Data entry, type, answer calls, file, fax, make copies, maintain all employee files, new hire packet, onboarding, I-9 forms, W-2 forms. Maintain the following, seniority dates, birthday's, PTO, promoted dates, union enrollment, and attendance calendar. Perform monthly and annual audits.

Training – Company handbook, policy, and benefits, union, lock out tag out, Forklift, Blood Borne Pathogens, Confine Spaces, Emergency Evaluation, OSHA, Incident Reports. Translate all documents for Spanish speaking employees.

Termination – Exit interview, knowledge of Labor Laws, union issues.

Payroll – Time sheet, hourly and salary payroll record and maintain promotions, PTO, seniority. Weekly, monthly and annual production reports.

Benefits – Training employees for union and non-union benefits.

Employee Relations – Evaluation, promotion training, employee issue, investigate employee issue, write ups, assist as translator for employee and company.

1/03-4/08 Safe and Secure Protection – Office Manager / Executive Assistant -

Suffern, NY

Worked for a privately own ADT dealership.

Administrative – Meet and greet client, answer and direct calls, fax, file, type, make copies sort all mail, maintain all records, order supplies, maintaining inventory. Data entry, assisting accounts payable and accounts receivable, onboarding. Schedule installations and repairs, customer assistance. Assist President and Vice President of company.

Payroll – Time sheets, I-9, W-2, PTO, background checks, ADP, Paychecks.

3/00-1/03 RGIS Inventory Specialist – District Secretary – Nanuet, NY

Work for an international auditing company.

Administrative – Meet and greet client, answer and direct calls, fax, file, type, make copies, sort mail, maintaining all files, order supplies. Scheduling interviews, scheduling training sessions, maintaining transportation logs.

Payroll – Time sheets, ADP, I-9, W-2, PTO, Hire packet, translator for Spanish speaking employees.

3/99-3/03 Warde Electric – Congers, NY

Executive Secretary/ Assistant Accounts Payable

Efficiently handling diverse administrative duties including typing, filing computer data entry, answering telephones, faxing documents and assisting customers for this successful electrical contracting business. Assist the Accounts Payable Manager with processing payments, reviewing incoming invoices and setting up payment schedules. Ensure positive,

professional and courteous customer service. Created a tracking system on excel. Assisting

President with special projects.

8/01-12/05 Boscov's – Nanuet, NY

Retail Department Store Customer Service

Assisting customer to promote sales, knowledge of all events, maintain tracking system for layaway system in software. Assistant shopper, open and close the department. Use of cash register, assisting in display, promoting Christmas packing, and store shipping.

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4/90 – 8/99 Koby Enterprises, Monsey, NY

Vice President of family own business

Managed internal operations for this successful family – owned construction business. Payroll interviews, I-9 forms, W2 forms, knowledge of Labor laws, startup company handbook. Knowledge of OSHA. Arranged sales, biding and business appointments, marketing. Prepared service contracts, billings and service orders. Handle driver’s, office administration duties including typing, filing, and computer data entry, answering phones, and faxing documents and training new staff, on boarding. And hiring for staffing company and termination.

3/85 – 5/86 American Tack and Hardware, Monsey, NY

Quality Control Inspector

Randomly inspected manufactured hardware products prior to shipping and receiving. Utilized specialty gauges and measurement tools for inspections. Maintain tracking logs and reporting any changes or issues. Routine inspections, responsible for all updated logs

1/83 – 5/86 Rag Shop, New City, NY

Craft Designer/ Associate for a craft shop

Create new ideas to promote product sales, do events such as create lesson plans for clients. Do demonstration, maintain all displays. Customer relations, inventories, work register.

Education – Wallkill High School, Wallkill NY

Working on Associate Degree with Suny College

Award – New York State Assembly Certificate of Merit

Reference upon request

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