Engineering Customer Service

Profile of Skills:

Technical skills:

M.S Office (Excel, Word, PowerPoint & Outlook included)

Micrometer, bore, height and caliper gauges.

Multi-meter

CMM

Geometric Dimensioning & Tolerance (GD&T)

Solid works

Reading and interpreting blueprints

Hardness testing machines

PCB designing

Frequency generator

PLC

CCNA, TCP/IP

Inter-personal skills:

Strong analytical and engineering problem solving experience.

Familiar with Engineering Methods and Material Planning and how they relate to Quality activities.

Excellent skills to organize group and to motivate them towards one goal.

An In-depth conceptual understanding of Advanced Product Quality Planning (APQP), Production Part Approval Process(PPAP), Failure Mode Effects Analysis (FMEA), Measurement Systems Analysis (MSA), Statistical Process Control (SPC) and Root Cause Analysis (RCA) and Reporting Methods.

Energetic, technically competent, self-motivating, ability to work in a team environment.

Experience in industrial controls, automotive systems and automation systems.

Technical Work Experience:

QA Containment Inspector June 2015 – Present

2Source Manufacturing Inc. – Mississauga, ON Canada

Analyze existing quality techniques and develop and prepare new or revised quality techniques.

Conduct a complete visual and dimensional (GD&T) inspection after special processing (in-process inspection).

Verify all the parts’ processing (LPI, MPI, hardness test, corrosion protection coatings) and associated paperwork are conforming to customer request before releasing parts to the customer.

Perform data analysis (RCA) to identify non-conforming issues and maintain the containment report consisting of critical issues identified during the final inspection (containment) of jobs.

Periodically discuss the containment report with the Director of Quality and provide suggestions for preventative and corrective measures.

In depth knowledge of First Article Inspections (FAI) aircraft procedures, production procedures of aerospace parts and measuring procedures.

Assist with the measuring of parts using both hand-held measuring devices and CMM.

Using Microsoft Office software (e.g Excel) to create check sheet templates and populate data provided by Quality Engineers. Maintain the "Project Room" and visually display data for management reviews. Generate Power point presentations. Maintain Manufacturing Quality (MQ) internal document databases to store and retrieve data.

Quality Control Inspector Jan 2015 – June 2015

The PIC Group – Toronto, ON Canada

•Worked as a Quality Control Inspector in various tier-1 automotive suppliers in the GTA under the PIC Group.

•Performed visual, mechanical and functional verification of parts to ensure compliance to set specifications and quality standards.

•Acted as an impartial third party between the production source and the customer facility to ensure the product meets set criteria.

•Monitored digitized readouts at assembly line (Toyota Seat assembly) in order to halt production in the case of a quality-control concern.

•Communicated sorted/inspected results to managers, supervisors and production source.

Electrical & Instrumentation Engineer (Internship) Jan 2011 – July 2011

Reliance Industries Ltd. – Hoshiarpur, Punjab, India

Demonstrated knowledge of PLC programming for industrial automation

Reviewed design drawings and product specifications to ensure products properly engineered to customer requirements.

Analyzed new automation system requirements and implemented creative solutions to achieve business goals.

Provided technical documentation and reports to senior management on a daily basis.

Sound knowledge of ISO14001; trained team members and promoted innovative waste management strategies to capture and recycle the large quantities of polyester refuse.

Junior Network Support Engineer Jan 2007 – Dec 2007

Web World Reliance Telecommunications Ltd. – Chandigarh, Punjab, India

Tested mobile telecommunication products to ensure their network connectivity fell within specified performance parameters.

Responsible for planning new marketing initiatives for growth of Broadband business in key demographic areas.

Improved the customer care experience by enhancing client server applications that enabled seamless communication during online technical support.

Recognized for outstanding customer service and for providing innovative solutions to eliminate network issues and improve business functionality.

Education:

Masters of Engineering (MEng): Electrical and Computer Engineering 2013 - 2015

University of Windsor – Windsor, Ontario, Canada

Masters of Business Administration (MBA): Operational Management 2011 - 2013

Manav Bharti University – Solan, HP, India

Bachelors of Engineering (BEng): Electronics and Communications Engineering 2008 - 2011

Punjab Technical University – Jalandhar, Punjab, India

Academic Project and Research:

Worked with team of engineers to design and implement a RFID scanning system for attendance tracking.

Conducted in-depth research into prospects of Stirling engine for solar terrestrial application.

Coursework research on manufacturing process of cast resin transformers.

In-depth research into fuel cell science and technology for use in solar applications.

References available upon request

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