Customer Service Assistant
Resume:
LENORE RIVERA
Hopewell Jct., NY 12533
************@*****.***/Tele:845-***-****
OBJECTIVE: Methodical, detail-oriented professional looking for an Administrative Assistant position. Adept at providing office support, employee management coordination and making travel and accommodation arrangements.
SUMMARY OF QUALIFICATIONS
Proven admin or assistant experience
Knowledge of office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
Valid NYS 8 hour Security Guard Certification Lic# 100********
Background in a Correctional facility setting
Provided friendly and exceptional customer service at all times
CHILDREN’S HOME OF POUGHKEEPSIE
May 28, 2016 to Present
CHILD CARE WORKER-GROUP HOME SETTING
IMPROVE THE LIVES OF AT RISK YOUTH BY:
Instructing children in health and personal hygiene.
Assist in preparing food, serve meals and refreshments.
Dressing and changing diapers.
Housekeeping such as laundry, cleaning, dishwashing and changing of linens.
Observe and monitor children’s play activities.
Organize and participate in recreational activities.
Utilizing The Sanctuary Model of Thinking/Trauma specific treatments to include the following:
Help build safety skills.
Teach emotional management skills.
Help to build cognitive skills.
Help to overcome barriers to healthy communication.
Help learn conflict management.
Help to build social connection and self-control skills.
Teach to work through loss and prepare for the future.
GOURMET ITALIAN CATERING TRUCK/ON THE SCENE CUISINE
November 1, 2015 to Present
ASSISTANT TO CELEBRITY CHEF GAIL
Event Planning: Graduation, Weddings, Sweet 16, Surprise Parties, After Parties, Birthdays, Engagements, Corporate Lunch, Picnics, Festivals, Fundraisers, Movie Sets
Assist in the preparation of food and beverage on the event menu.
Preparing and cooking complete meals or individual dishes
Helping plan menus, determining the size of food portions, estimating food requirements and costs
Communicating with suppliers through the ordering and monitoring of supplies
Helping the Cook/ Chef prepare dinners
Preparing Soups and Sauces, Salads and Dressings
Performing job duties with care and creativity
Maintaining personal cleanliness
OCFS/Columbia Secure Girls Center
April 14, 2014-October 21, 2015
YDA-ll
Maintain physical security.
Inventory of time sensitive items controlled in the central Services Unit to include keys, radios, cell phone, handcuffs, and leg irons.
The screening of staff and visitors; e.g. Check identification, check for possession of any contraband.
Attend Treatment Plan Meetings for youth in my care and utilizing Crisis Management Techniques’ governed by NYS OCFS.
Taking minutes of said meetings. Fielding incoming and outgoing calls.
Utilizing Microsoft Excel/Acess/Outlook and PowerPoint.
Utilizing the 19 deescalating techniques also governed by NYS OCFS.
Dutchess County Sheriff's Office
July 2004-April 13, 2014
Corrections Officer
Maintain a visual observation of all inmates under my supervision at all times.
Care, custody and control of inmates within the facility.
Maintenance of official documents (log books, written reports, booking documentation, etc.).
Conduct accurate inmate population counts/conduct tours of unit under my supervision.
Maintain range qualification with use of a departmental handgun to be utilized for various inmate transportation duties.
Working with Correctional Medical Care employees, RN and LPN.
Assisted in medication rounds.
Worked the Program Unit assisting inmates with Transitional Housing which provides them with transportation to and from all court appearances, doctor appointments, DSS appointments, and any outside treatment programs.
Monitored and provided security of nightly AA/NA meetings.
Monitored and provided security in groups on life skills, recovery, and health.
Dutchess County Department of Social Services
July 24, 1991-July 2004
Office Assistant-Mental Hygiene/CSEU/Temporary Assistance-Child Care
Responsible for providing clerical assistance to 25 plus social welfare workers in the each unit.
Proficient in meeting unit deadlines while operating a very busy multi-line phone system which included communication with 40 plus clients to each worker in the unit.
Office duties included phones, taking detailed messages, faxing, filing, typing letters in accordance with unit deadlines using Microsoft Word, data entry to maintain time sensitive client benefits
Determining client eligibility for services.
Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
Schedule and confirm appointments for clients, customers, or supervisors.
Make available to families and individuals services that will strengthen the family unit, encourage stability in living arrangements, and provide for specialized care.
Provide adequate information to the general public regarding programs and services and maintain adequate knowledge of community services to act as a referral source.
EDUCATION
66.03 credits obtained, Dutchess Community College, Poughkeepsie, NY (Liberal Arts and Psychology)
High School Diploma, John Jay High School, Hopewell Jct., New York-Graduated 1990
Valid NYS 8 hour Security Guard License
Contact this candidate