Project Manager Quality Assurance

ROBERT H. BUCHANAN

ENTRY-LEVEL PROFESSIONAL

Customer-focused professional with extensive business administration experience. Currently retired and pursuing an opportunity to apply expertise in personnel leadership and quality assurance to contribute to the advancement of a successful organization. Analytical strategist skilled in successfully executing new programs that boost productivity and efficiency. Collaborative communicator continually focused on building relationships and promoting synergy across business lines. Seeking an entry-level position that values strong organization and adaptability proficiencies. Areas of Expertise include:

Personnel Leadership Project Administration Database Management

New Program Implementation Interdepartmental Communication External Partnerships

Strategic Planning

Operations and Logistics

Staff Training & Development

Employee Program Services

Bilingual: English &

Spanish

Microsoft Office Suite

EXPERIENCE & NOTABLE CONTRIBUTIONS

CITY OF PHOENIX – COMMUNITY AND ECONOMIC DEVELOPMENT DEPARTMENT • Phoenix, AZ • 2002 – 2009

CASE WORKER III, SUPERVISOR

Directed staff in meeting organizational policies, procedures and operations. Supervised combining customer flow with the worker program to ensure quality assurance and effective production. Facilitated external partnerships with local businesses and community agencies. Collaborated with senior management to execute successful recruitment protocols. Cultivated an in-depth working knowledge of WIA legislation and local program design. Prioritized retention strategies to improve success of workforce placement. Devised strategic program recommendations based on strategic analysis of program data.

CONTRIBUTIONS & PROCESS DEVELOPMENT:

• Led personnel in an efficient and productive environment with a strong emphasis on professional development and strict adherence to aggressive performance metrics.

• Boosted customer satisfaction and program performance through implementation of creative initiatives.

• Created and organized job fairs and employer networking groups to increase employee program services.

• Produced workforce reports regarding activities and WIA Title I program.

• Integrated monitoring best practices to promote high integrity of data entry procedures into the GUI system.

Additional experience as a Career Advisor, Assistant Project Manager and as an Employment Specialist.

3534 East Derringer Way Gilbert, AZ 85297 480-***-**** ********@***.*** EDUCATION

Bachelor of Arts, Sociology, Ottawa University – Phoenix Center, Phoenix, AZ Associate of Arts, Sociology, Phoenix Community College, Phoenix, AZ 3534 East Derringer Way Gilbert, AZ 85297 480-***-**** ********@***.***

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