Manager Customer Service

Michael Beteag

P.O. Box *** Genoa, NV ***** 775-***-**** *********@***.***

Project & Operations Manager

Process Improvement Cost Control Team Leadership

Dedicated leader with more than 25 years of experience and expertise in project, operations, and workforce management across diverse and complex industries. Skilled problem solver with proven history of increasing revenue through product design, company reorganization, and business development. Practiced ability to smooth mergers/acquisitions, develop new locations, build and train teams, ensure safety, achieve regulatory requirements, and bolster sales. Innovative and results oriented, with a passion for designing creative solutions that fuel positive business outcomes.

Business Development

Negotiation & Communication

Vendor & Customer Relations

Revenue Generation

Expense & Budget Management

Supply Chain Management

Mergers & Acquisitions

Strategic Planning

Customer Service

Teambuilding

Operations Management

Account Management

Professional Experience

BENTLY ENTERPRISES LLC, Minden, NV 2014 – 2015

Project Manager

Enabled successful development of classic railcar/vintage haul truck restoration center by conducting site selection, facility modification, independent contractor selection/management, and project implementation.

Supported restoration and renovation efforts by developing/managing annual expense budget; selecting service, fabrication, and material vendors; and procuring equipment, tools, and building materials.

Optimized safety, quality, productivity, and cost savings by overseeing all aspects of project.

CASHMAN FLUIDS ANALYSIS, Sparks, NV 2013 – 2014

Fluids Business Development Manager

Slashed costs by negotiating sale of assets from Bently Tribology Services to Cashman Equipment.

Prevented account loss by seamlessly transitioning of 200+ Bently customers to Cashman after acquisition.

Increased revenue by $175k by selling excess lab instruments.

Boosted customer conversion by developing corporate account sales program that offered discounts to current customers in exchange for opportunity to approach other locations in their networks.

BENTLY TRIBOLOGY SERVICES INC, Minden, NV 2003 – 2012

General Manager

Directed staff of five laboratory technicians, data entry clerks, and shipping coordinators in the receipt, processing, and analysis of oil and fuel samples.

Reduced sample processing time and increased efficiency by consolidating lab operations/equipment locations.

Grew earnings by 300% by improving accuracy of instrumentation through reorganization.

Drove customer growth/increased profit margin by buying instruments for teaching/conducting fuel analysis.

Reduced hazardous incidents by applying preventative maintenance/troubleshooting to 30 workstations, including spectrometers, FT-IR, titrators, gas chromatography, ferrography, viscosity, and flash point stations.

Achieved ISO 9001 and BQ-9000 certifications by directing accreditation efforts.

MPB ENTERPRISES INC, Minden, NV 1992 – 2003

Operations Manager

Cut costs and grew profits by negotiating vendor contracts and product purchasing.

Enhanced domestic and international product purchasing, warehousing, inventory control, quality control, and product distribution by developing, implementing, and managing systems and procedures.

Strengthened operations by overseeing staff management/training and application of software programs for inventory control, order processing, and invoicing.

Education & Training

Bachelor of Science, Biology, Western Michigan University, Kalamazoo, MI

Continuing Education Credits Earned at Columbia Business School

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