Customer Service Engineer

Mazin Mohamed Ibrahim Mohamed

Telecommunications Engineer

United Arab Emirates – Dubai- Karama Complex

Cell phone: +971*********

E-mail: *****.******@*******.***

Date of Birth: 23/01/1987

Nationality: Sudanese

Visa status: Work Permanent U.A.E

U.A.E Driving License: Available

Education:

October 2010:

B.sc (honours) in electronics engineering

(Telecommunications) from Sudan University of

science and technology, College of engineering,

Electronics department.

Short Courses:

October 2008:

- Microcontroller Application in “UPM”, Malaysia, Kuala Lumpur.

- Wireless Communication (GSM – UMTS) in “UPM”, Malaysia, Kuala Lumpur. October 2012:

- HSE Courses: Risk Assessment – First Aid – Fire Fighting – Climbing Towers in Partner Success Institute, Egypt. Skills:

1. Computer Literacy:

- Microsoft Office (word, Excel & PowerPoint).

- Internet Introduction.

2. Languages:

- Arabic (Mother tongue)

- Good communication skills (writing and presenting) in English. 3. Hard Worker and fast learner.

4. Well Organised.

5. Very Patient.

6. An excellent team-player as member or leader.

Area of Expertise:

- BTS Installation New Sites, New Links, Site Survey, Dismantle, Expansion.

- Ericsson RBSs 2000 series, 3000 series, 6000 series (Installation

&Commissioning).

- Ericsson Transmission T.N, Mini link E (Installation

&Commissioning).

- Ericsson Power Cabinet BBS2000, PBC6500, PBC6200

(Installation &Commissioning).

Current Job:

CCO Inbound Department as a Customer Service Representative for Emirates NBD with Tanfeeth Business Service Partner, Dubai, U.A.E Work Experience:

Project Coordinator [1/9/2013 – 19/12/2013]

Vision Valley for Technology & Investment Co.

Duties: Coordinates teams who Operate, Maintain, Troubleshooting & Installing (RBS, Transmission equipment & Power equipment). Site Engineer [9/10/2012 – 1/5/2013]

Vision Valley for Technology & Investment Co.

Duties: Transmission Project (New Links, Re-Route, Re-allocate, SW Upgrade & Dismantle) for Vodafone Egypt.

Site Engineer [25/4/2012 – 31/8/2013]

Vision Valley for Technology & Investment Co.

Duties: Installation & Dismantle RBS Sites for Zain Sd and MTN Sd Call Centre Agent [5/1/2011 – 4/1/2012]

Zain Sd

Duties: Customer care, Problem solving & handling enquiries. Profile:

I am an extremely patient person with an outgoing and interactive personality. I perform well in organizations as an individual and as a team member, while enjoying practical tasks, I respect the hierarchy and authority which I am to be serving, I am also self motivated and handle my responsibilities, Most important, I aim to achieve self satisfaction. Reference:

Available upon request.

Contact this candidate