Executive Assistant

Cynthia M. Lucky

**** ****** **. **, ***** Rapids, MI 49546

E-mail: *********@***.***

Ph.: 616-***-****

CAREER SUMMARY

25+ years as an Executive Assistant providing professional, efficient and discreet support to executive / corporate personnel. Expert utilization of Microsoft Office programs.

WORK EXPERIENCE

Dates Employed: 08/01/2011 – 01/04/2016

Job Title: Executive Assistant Company: Emergency Care Specialists, P.C. (ECS)

Experience / Responsibilities:

Secretary, support, and meeting coordination for Executive Officers, Board of Directors, Shareholder, Operations, Compensation and Finance Committee, Future Development, and individual POD (site) meetings

oCreated standard minute/attendance templates

Oversee and coordinate Executive Officers calendars, travel, and meetings

Assist staff physicians and APPs with clinical and administrative requirements as needed

New employee interview coordination and contracts

oCreated standard introduction, interview, on-boarding, and contractual templates

Master organizational agreements, contract coordination, compliance, and file retention

oCreated organization contract tracking matrix

Proactive and selective point of contact for Executive Officers

Physician and APP training coordination and tracking

oCreated provider training tracking matrix

oSuccessful (100%) external (hospital mandated) and internal (onboarding and continual) training compliance with > 200 providers

oInstituted standard training programs with primary care facilities

Organize company’s industry wide professional training, i.e., CME certification, advertising, PowerPoint, etc.

Notary Public

Coordinate community and organization employee events

Dates Employed: 08/01/2007 – 12/01/2010

Job Title: Executive Assistant Company: MBG Marketing, Grand Junction, MI

Experience / Responsibilities:

Secretary, support, and meeting coordination for Executive Officers, Board of Directors, and Shareholder meetings

oCreated template for Board of Director packets

Oversee and coordinate Executive Officers calendars, travel, and meetings

Coordinate industry communication for CEO, Board, and executive staff

Proactive and selective point of contact for member and industry meetings

Prepare and maintain Annual Board of Directors budget

Assist with Strategic Plan meeting and documentation

Trademark files, contracts, corporate documents, legal files, and confidential records relating to corporate matters, excluding payroll and HR

oCreated and maintain by-laws and motions reference directory

Coordinate community and company employee events

Dates Employed: 11/01/1996 – 01/31/2007

Job Title: Executive Assistant Company: Intertek ETL SEMKO, Grand Rapids, MI (formerly Entela, Inc.)

Experience / Responsibilities:

Secretary for President, Senior Management, and Advisory Board, including confidential correspondence to company’s domestic and international facilities

Oversee and coordinate Executive Officers, employee, and visitor travel and meetings

oInitiated company-wide travel policy, procedures, forms and budget

Update branch/department weekly reporting documents for Presidential review

oCreated standard uniform format for monthly managerial reports

Coordinate shareholder/tax packages and meetings, correspondence, and tax issues

Assist with budget, strategic plans, travel reports, and branch/divisional financial packages

oCreated standard format for budget, business unit/gross margin, and travel reports

Assist Sales & Marketing with acquisition/competitor profiles, large mailings, Web reports, assist with and contact person for open houses, news releases, seminars and webinars

oCreated Sales & Marketing response database and tracking system

Assist Human Resources department with new hire orientation, notices, data entry, training files

Safety Committee member and secretary

Coordinate/budget office supplies and vendor contracts for multiple divisions/locations

Coordinate community and company employee events

Dates Employed: 05/01/1988 - 10/01/1996

Job Title: Guest Services Manager Company: Holly's, Grand Rapids, MI

Experience / Responsibilities:

Manage guest service and audit departments, including but not limited to budgeting, scheduling, training, hiring, and termination

Increase revenue and hotel ratings through front desk services, promotions, packages, group packages and sales

Reservations maintenance for domestic and international Holiday Inn chain hotels

Night audit, i.e., balance hotel and restaurant/bar revenue

Assist/interim accounting with monthly closing

Hotel occupancy forecasting hotel departmental staffing purposes

Assist with revenue and budget data for Corporate review

EDUCATION

Dates Attended: 08/01/1984 – 04/01/1987

School: Grand Rapids Community College

Major (dual): Business Management/Criminal Law Enforcement; 3.8 GPA.

MISCELLANEOUS

Member: Association of Executive and Administrative Professionals (AEAP)

Member: Effective Executive Secretary Network

Member: Global Executive Assistants

Certificate: International Association for Administrative Professionals (IAAP)

Certificate: National Association of Executive Secretaries & Administrative Assistants (NAESAA)

Excellent Administrative Assistant Certificate (Fred Pryor Institute)

Certified Guest Service Supervisor/Personnel Administrator

REFERENCES

Diana Baranoski, Human Resources Manager

Emergency Care Specialists, P.C.

616-***-**** / **********@***-***.***

Matthew Flannigan DO FACEP RDMS, Director of Ultrasound Services

Emergency Care Specialists, P.C.

517-***-**** / *******.*********@***-***.***

Wade J. Thompson MD, Emergency Physician

Emergency Care Specialists, P.C.

616-***-**** / ****.********@***-***.***

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