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Sales Customer Service

Location:
Seneca Falls, NY, 13148
Posted:
June 17, 2016

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Resume:

Bradley S. Larsen

* ***** ***.

Phelps, NY *****

Cell: 315-***-****

Email: ****.**********@*****.***

QUALIFICATIONS SUMMARY

Innovative and results driven operations management executive with successful track record in the management of people and business processes with a unique blend of technical, commercial, and interpersonal skills.

Strategic and business planning

Footprint rationalization

New product & process development

Engineering Automation

Organizational development & team building

Quality systems implementation

Analytical & creative problem solving

Performance management

MRP/ERP planning

Commercial Management

Lean Six Sigma

PROFESSIONAL EXPERIENCE

ITT Corporation – Goulds Pumps - Seneca Falls, NY 2007 – Current

ITT Goulds Pumps is a global manufacturer of centrifugal pumps that service the API, Chemical, Pulp & Paper, Waste Water, & Mining Industries with annual revenues of $500 Million.

Director of Operations: 2009 – Present

As a member of the Senior Staff responsibilities encompass both Commercial and Operational focus for the overall execution of the “engineered to order” business segment with annual sales revenue of $ 150 M. Responsibilities include P&L, budgeting, OTP, productivity, inventory, margin erosion, and overall revenue commitments while managing logistics, materials, supply chain, machining, assembly & testing departments.

Increased Operating Income by $ 2M – $ 3M per year through productivity savings initiatives

Created a Master Planning model leading to 100% improvement in order release & overall OTP

Design Layout & Process Flow for a new 75K sq ft - $ 27 M test and packaging facility

Increased customer delivery by 50%, resulting in $ 20M sales revenue

75% reduction in warranty claims year over year

Established Process Improvement culture based on Lean / Six Sigma methodologies

Established operational metrics with budget based goals across all departments (Engineering, Design, Materials, Assembly, Manufacturing)

Successful launch of 2 new products, targeted to further capture market share in growing industries

Commercial Director: 2007 – 2009

As a member of the Senior Staff responsibility encompassed all aspects of the “Front End” business process from order receipt through release to manufacturing for all standard and engineered order business segments.

Managed staff of 50 professionals

Business Process lead in closure and relocation of $100M facility to Seneca Falls Operations

Developed business enhancements allowing revenue growth from a $ 20 M to $ 140 M

Created an LOD (Live Order Development) program for introduction of new products in lieu of traditional R&D process.

Created Front End Business models streamlining the execution of the "made to order” and the “engineered to order” value streams and improving cycle times by 50%.

SPX – LIGHTNIN Mixer - Rochester, NY

SPX is a global manufacturer of industrial mixing equipment with annual revenues of $140 Million serving the Chemical, Mining, Municipal and Pharmaceutical Industries.

Commercial Manager: 1999 – 2007

Responsible for all facets of the “Front End” business activities, which included Engineering, Project Management, Design/Drafting, Export, Warranty Service, Aftermarket Parts, Customer Service, Order Entry, and Document Services.

Managed staff of 60 professionals

Developed an Engineering Scheduling System (ESS)

Improved design/drafting on time performance from 50% to 95+% while reducing cycle time 50%

Develop Engineering Automation tools resulting in 25% decreasing in staffing requirements

Developed Operational & Commercial control procedures

Developed Documentation tracking system resulting in 90+% OTP

Developed legal review procedures allowing for 50% reduction in review cycle time.

Assisted in the implementation of SAP

Successfully negotiated terms & conditions on multi-million dollar projects

ITT Corporation – Goulds Pumps - Seneca Falls, NY 1989-1999

Project Manager: 1995 - 1999

Responsible for all aspects of engineered pump projects including: quotation, purchase order award, specification review, entry, procurement, inspection, shipment and field service.

Managed Staff of 15 professionals

Implemented Project Management role

Managed 20-30 pump projects annually ranging from $1 M - $ 5M each.

Contract Engineer: 1993 - 1995

Responsible for technical review & reconciliation of customer specifications and translation into factory requirements.

Developed Contract Engineering role for engineered orders

Technical lead for all engineered pump orders

Assisted Sales with technical negotiations with customers

ITT-Goulds Pumps - City of Industry, CA,

Senior Application Engineer: 1989 - 1993

Responsible for technical and commercial support to field sales engineers related to vertical pump applications.

Reviewed customer specifications, developed selections, designs, costs and prepared quote

Assisted sales organization by traveling to customer sites to provide technical support

Developed an Excel based job costing system for vertical pump applications

EDUCATION

MS in Management, Nazareth College, Rochester NY, 2008

BS in Mechanical Engineering, Clarkson University Potsdam, NY, 1989

ISO 9001:2000 Certification, Rochester of Technology.

Lean Leadership, Black Belt Six Sigma, Kaizen – ITT Goulds Certifications

Solid working knowledge of Microsoft Office, Baan (MRP), PRMS (MRP), SAP

Experienced with API, ANSI, Hydraulic Institute



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