Corporate Trainer

Jeffrey P.S. Isaacson

Bothell, Washington *****-2417 206-***-****

*******.********@*******.*** http://www.linkedin.com/in/jspyder

SUMMARY of QUALIFICATIONS

Training professional with long-term information technology background seeking training administration, delivery or management position.

Extensive experience in training management and administration.

Highly skilled in communications, leadership, presentation, relationship building, training delivery, and adult learning theory.

More than 7 years in a regional training and management position (information technology).

Extensive data analysis work in a wide variety of business environments and industries.

Highly experienced in leadership and talent development.

More than 20 years’ experience in a wide variety of information technology positions.

Strong verbal and written communication and presentation skills, both on and off the job, due to brief career as professional journalist and continuing career as professional actor.

Microsoft Certified Professional since 1999; certified in Microsoft Office applications (Excel, Outlook, PowerPoint, Word).

Extremely fast in learning new software applications to expert levels.

PROFESSIONAL EXPERIENCE

Comforce – Bellevue, Washington 2015-2016

Interim Training Manager – CMC Biologics

Managed Training Program for major biopharmaceutical compound manufacturer while maintaining Good Manufacturing Practices (GMP).

Created stable standards for on the job, ad hoc, qualification and trainer certification processes.

Created and instituted brand-new Train the Trainer program from scratch.

Revised Standard Operating Procedures (SOPs) for training and related processes.

Created new processes and standards for Exams (assessments).

Consulted with other managers regarding training needs specific to operational units.

Administrated MasterControl (Learning Management System software) record keeping, including monitoring and enforcing correct completion standards and practices.

HQ Business Centers (now HQ Global Workplaces) – Bellevue, Washington 1988-1997

Manager of Training and Information Systems

Managed regional information technology operations and internal staff training for world’s largest shared Class A office space provider.

Designed and implemented training curriculum for corporate standards, regional operations and computer applications from scratch.

Identified need for and implemented standardized regional forms and records management.

Integrated of new Windows NT 4.0 Wide Area Network.

Repeatedly acknowledged for excellence in all positions.

Robert Half International – Bellevue, Washington 2004-2015

Repeat Clients (repeatedly requested by client by name)

Costco Wholesale – E-Commerce Division (corporate office)

Processed vendor billing for items returned by Costco members.

Analyzed records to determine precision billing determined by item returned and shipment method.

Developed noted expertise in Operations Management System and AS/400 systems.

Acknowledged for superior speed and accuracy in processing records.

Independently developed and incorporated AS/400 macros to speed up records processing.

Public School Employees of Washington (classified school employees union headquarters)

Independently created elaborate Microsoft Excel formulas to rapidly compare member records for incomplete or inaccurate information.

Edited and integrated Visual Basic for Applications macros to standardize internal accounting processes.

Updated proprietary database with new and changed member information.

Substituted for vacationing employees in performing basic office duties, including computer operation and filing.

Business Development Resources

Assisted with incorporation of client data into Microsoft PowerPoint presentations.

Processed client records into proprietary system using standard data analysis techniques.

Assisted with information technology functions at major client conferences.

Software Spectrum – Liberty Lake, Washington 1998-2001

Technical Support Analyst II

Assisted trainers by providing clarification, examples and demonstration in Microsoft Office, Microsoft Games and multimedia titles installation and troubleshooting.

Provided first-tier support for roll-outs and operations of major operating systems, new products and stand-alone systems.

Earned Microsoft Certified Professional status.

Identified and resolved issues recorded in the Microsoft Knowledge Base.

Received regular commendations and awards for outstanding customer service.

EDUCATION

Western Governors University December 2010

Master of Education in Learning and Technology

Gonzaga University May 2003

Bachelor of Arts in Theatre Arts (Music Minor)

Graduated with Honors

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