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Sales Customer Service

Location:
United States
Posted:
June 17, 2016

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Resume:

Kevin Biederman

Business Development Manager - Philadelphia Federal Credit Union

Philadelphia, PA

acvat5@r.postjobfree.com - 215-***-****

Accomplished professional with years of experience with success in delivering sustainable revenue and profit gains in competitive markets. Well-versed in leading staff training and implementation while mentoring with experience, instilling motivation, and promoting teamwork.

• More than 8 years of experience in Marketing and Management of small to large companies

• More than 10 years of Sales and Customer Service experience

• Dedicated and Determined in all aspects of my life

• Outgoing individual that works well within a team environment but has also proven my ability to work unsupervised

My goal is to become employed with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation while also assisting in limiting risk and maintaining operational soundness.

WORK EXPERIENCE

Business Development Manager

Philadelphia Federal Credit Union - June 2008 to Present

• Generate annual loan growth of $15MM and annual deposit growth of $12MM

• Direct, oversee, and coordinate Business Development and everyday sales functions

• Identify and develop new business for membership growth and sales of products and services

• Supervise the execution and participate in communications and public relations plans, programs, and activities

• Expand and coordinate the execution of marketing and business development plans, programs and budgets

• Manage various programs, development plans, and budgets

• Supervise, train, and evaluate the business development staff and monitor the workflow of the department against goals and targets for new business development

• Develop, assess, and partake in the performance of all sales activities while directing a sales team to achieve membership goals

• Serve as the primary liaison and contact for the Credit Union's existing Select Employee Groups and maintain all facets of the relationship, also responsible to bring in new 'SEGs'

• Interact and communicate with all those impacted by promotions, new products, advertising campaigns, collateral material, etc. so that employees are up-to-date on credit union marketing programs as well as the customer

Senior Account Executive

Cavalier Business Communications - March 2007 to June 2008

• Generated new sales opportunities for mid-size to large clients via networking and prospecting; identified, qualified, and closed new opportunities

• Managed accounts through the entire sales process including; prospecting, qualifying, contract negotiations, signing, and post-sales support

• Leveraged the Cavalier sales model to maximize revenue growth and increase market share

• Identified key decision-makers and built strong relationships with clients; retained and grew revenue

• Developed and presented proposals to prospects based on their needs Management Assistant

Enterprise Rent A Car - February 2005 to March 2007

• Established new business and maintained current relationships

• Delivered superior customer service

• Determined and identified resources necessary to complete assigned targets

• Assisted in managing operational aspects of project

• Monitored quality assurance procedures

• Assured products and services safety

Partner

Protech Marketing Inc - Southampton, PA - February 2004 to February 2005

• Called on local business owners and evaluated their current marketing strategies or lack there of and then tailors a new and more cost effective method to market a business or product

• Worked very closely with my team to find channels to deliver customers the best product possible at a better than market price

• Worked closely with vendors and many other businesses

• Hired and managed sales representatives; developed and maintained their pipelines

• Maintain a personal sales quota that allows the company to generate initial revenue to grow from two full time employees to about twenty- two at the time of the sale of the company EDUCATION

Bachelor of Arts in Management/ Marketing

Holy Family University - Philadelphia, PA

May 2004

GROUPS

Nazareth Hospital FAN club

May 2010 to Present

Fundraising Board for Nazareth Hospital

Vice President K & A Business Association

January 2009 to Present

Redevelop the Kensington neighborhood

Fundraising for Veteran Housing

Promote economic growth and community involvement. Best Buddies International- Board of Directors

January 2010 to Present

Best Buddies is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment and leadership development for people with intellectual and developmental disabilities (IDD).



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