Customer Service/Operations Manager
Resume:
Dawn Purvis
Unit **
Tucson, AZ 85742
*******************@*****.***
EXPERIENCE
Tim’s Toyota Center, P rescott Valley, AZ B ox Office / Customer Service Manager
AUGUST 2010 - DECEMBER 2015
Implemented marketing strategies based on knowledge of company objectives and market trends. Compiled comprehensive lists describing product and service offerings. Served as a link between management and entertainment by handling questions, interpreting and administering contracts and helping resolve work-related problems. Organized weekly sales reports for the sales department to track product success.
Tim’s Toyota Center, P rescott Valley, AZ C atering / Customer Service Manager
OCTOBER 2006 - JULY 2010
Consistently recognized by management for providing superior customer service. Worked closely with suite owners, vendors and the Arizona Sundogs management to produce effective catering and service needs. Created repeat business by developing long-term relationships with customers. Accountable for all staff development, budgeting and supply ordering. Managed and filled all inventory needs. Heritage Park Zoo, P rescott, AZ D irector
JANUARY 1998 - SEPTEMBER 2006
Managed team of over 50 employees and volunteers. Developed marketing and communication with potential donors and worked hand-in-hand with city staff. Defined strategy and business plan for continued development of non-profit rescue organization. Successfully oversaw development of new projects and exhibits.
Mile High Movers, P rescott, AZ O wner Operator JANUARY 1990 - DECEMBER 1997
Developed a company and ran all day-to-day operations, including but not limited to hiring, scheduling, client management, payroll and advertising.
EDUCATION
Arizona State
University, T empe, AZ
Business
Graduated 1985
Yavapai College,
Prescott, AZ A ssociate of
Arts
Graduated 1983
Gila Bend High School,
Gila Bend, AZ A ssociate
of Arts
Graduated 1983
SKILLS
Outstanding Customer
Service for 20+ years,
Fundraising, Hiring
Team Members,
Scheduling, Budgeting,
Client Relations,
Inventory, Marketing
and Communications.
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