Customer Service Sales

Kunal Pandey Tel: 403-***-**** (cell)

*** ****** ***** ***. *.W. Calgary Tel: 403-***-**** (home)

Alberta T3G 5A4 Canada E-mail: **************@*****.***

Objective

Friendly, dedicated and enthusiastic individual seeking a position of Customer Service Personal to provide excellent customer service and work productively in a team.

Career Profile and Skills

An ambitious, motivated and results-oriented individual with sales and service experience

Proficient in providing fast, friendly service and build rapport with customers

Strong computer skills with MS Office suite - Word, Excel, Power Point, Outlook, etc.

Experienced in performing presentation and demonstration

Proactive and organized with excellent communication and interpersonal skills

Strong ability to maintain focus and positive attitude to resolve conflicts

Flexible and can adapt to changing work priorities

Work Experience & Accomplishments

2015 Apr - 2015 Sep ADT SECURITY SERVICES, Calgary, Alberta

Sales Representative

Recommended security systems designs to homeowners

Sold upgrades of products within the assigned territory to customers who already own an ADT system

Successfully met and/or exceeded monthly sales target

Delivered sales presentation and proposals to customers

Processed work orders and prepared sales reports

Supervised installation and testing of ADT security system in the field

Provided excellent customer service and maintained good relationships through consistent follow up to ensure long term satisfaction and generate referrals

2014 Jun - 2015 Mar MAGNA IV ENGINEERING, Calgary, Alberta

Field Services Technician

Supported Engineers and technicians with commissioning, maintaining electrical infrastructure of buildings and commercial properties

Provided technical assistance and resolution when unexpected engineering problems occurred

Involved for electrical projects ranging over $200,000

Established and maintained strong relationships with coworkers and stakeholders collaborating on different projects

Performed semi-skilled and unskilled labouring duties related to the installation, maintenance and repair of a wide variety of electrical systems

Learnt to use appropriate tools to repair, install and replace electrical circuits for equipment

2013 Aug - 2013 Nov CALGARY INTERNATIONAL AIRPORT

Customer Service Representative

Conducted in-flight security checks, assisted passengers with queries about arrival and departure of flights, reservation and ticketing process

Resolved passenger issues with baggage, ticketing, and check-in process

Acted as a liaison between management and employees

2009 Sep - 2013 Mar SAN ENERGY CONSULTANTS & SERVICES LTD, Calgary

Book Keeper

Worked part time basis for the engineering consultancy firm in the oil and gas industry

Worked for book keeping, compiled earnings, bank statements, advanced payments, etc.

Compiled and entered expenses in the ledger

Liaised with Insurance Company and Tax Professional for corporate tax filing and annual financial statement

2009 May - 2009 Aug VECTOR MARKETING CORPORATION, Calgary

Sales Representative

Developed sales and customer service experience through door-door marketing of Cutco Products

Met and exceeded monthly sales target and quotas

Building and maintained customer relations

Education

Alberta High School Diploma - Western Canada Senior High School, Calgary - June, 2009

Scholarship

Alexander Rutherford Award for outstanding Academic Achievement, 2006 - 2009

Training & Certification

H2S Alive - Enform

OSSA Elevated Work Platform - Hertz

Standard First Aid, CPR and AED Level C - Canadian Red Cross

Construction Safety Training System - Alberta Construction Safety Association

OSSA Fall Protection - Hazmasters Inc.

OSSA Regional Orientation Program - Magna IV Engineering

Electronic General Safety - Enform

WHIMS - Alberta Construction Safety Association

TDG - Calgary International Airport

Community & Volunteer Involvement

Organized booths and provided aid to disabled patrons during the Global Fest 2013 and 2014

Collected food for the Calgary Interfaith Food Bank during Halloween Food Drive 2009 - 2013

Assisted with set-up of the Annual Dino’s Football Kick-Off, University of Calgary 2009

Participated in the Big Bike Charity in 2010 and 2012 raising funds and promoting Heart and Stoke awareness

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