Sales Manager

Ambitious, flexible, and self-motivated collaborator. Possess strong analytical and conflict resolution skills and a profound understanding of Sales Management, Pricing Management, Business Development, Finance, Data Analysis, Operations and working within multinational organizations and cross-functional teams. Proven track record in leading complex projects and deploying strategic initiatives within a fast-paced environment while managing stakeholders’ expectations agreed upon objectives

Personal Data

Name: Fadi Zebib

Telephone: +961*******

Email: ****.*****@***.***

Birth Date: 03 January, 1983

Marital Status: Married

Nationality: Lebanese

Skills

Business Related Skills

Focused on delivering quality solutions, building team competencies to drive high performance.

Strong drive to succeed, self-motivated and results focused.

Building Services Scope of Work, Deliverables, Goals, KPIs and Methodologies documents.

Specialized in Listening to customer needs, and distinguished abilities to convert this into solutions.

Strong communication and presentation Skills.

Large experience with customers in North Middle East, GCC & Pakistan.

Education & Qualifications

2001-2006 B.Eng in Communication and Electronic Engineering from Beirut Arab University, Beirut-Lebanon

2010-2012 MBA from Lebanese American University, Beirut-Lebanon

Certified Ericsson Trainings

Date

Training

Place

March-08

GSM system survey(2G)

Dublin-Ireland

December-08

WCDMA overview(3G)

Malaysia-Kuala Lumpur

February -09

LTE introduction(4G)

Budapest Hungary

June-09

Evolution of the telecommunication sector

Dublin-Ireland

July-09

Professionalism

Beirut-Lebanon

March-12

Leadership for professionals

Beirut-Lebanon

August-13

Sales seniority boost

Beirut-Lebanon

Professional Experience:

Samsung Electronics May 2015 – Present

Key Account Manager - Sales & Business Development (May 2015-> Present)

Set yearly IT & Mobile (IM) sales and marketing strategies including budgeting

Business development including new B2B & B2C customers in Levant

Achieve monthly, quarterly and yearly KPI’s

Product Management: Define country Line-up, product launches, forecasting demand, and competition analysis

Channel & Retail Management: Define and execute channels strategies, direct engagement with retailers and dealers, conduct channel meetings and setup training program

Operational Management: Implement an operational plan that ensures every aspect of a start-up business will be in place

People management: Team development and motivation, provide business leadership, and deliver high quality results

Supply chain management: E2E products follow up from production line to end-users reach in FMCG lifecycle.

Evaluates and recommends business partnering opportunities in order to capitalize on business synergies

Follow up on after sales service support to both trade & consumer in coordination with service distributor

Create market for new products keeping in view the business needs

Analysis of market scenario, competitors & associated trends

Ericsson December 2007 – May 2015

Regional Sales Specialist (May 2011-> May 2015)

Maximize relationship with the customer based on fundamental understanding of the customers'

business and stakeholder objectives

Developing the long term business with the customer by building loyalty and maintaining key relationships and trust

Build up relationships with customer executives (C-level management) to achieve "trusted partner"

status and address the entire business needs of the customer

Responsible for generating profitable business

Measured on all revenue irrespective of channel

Represent complete product portfolio including services and 3rd party partnering

Leverage expert support from engagement practices to drive sales and delivery of full portfolio

Drive and ensure Customer Satisfaction by leading high performing teams

Accountable towards the customer from initial engagement to final acceptance and collection

Responsible to ensure effective and efficient deployment of the Sales Process as defined within the company overall Business Process

Develop and implement a Sales Strategic Plan devised consistent with brands, customers and new business development strategies

Identify, develop target resources and maintain partnership and a data base of key opinion leaders, decision makers and high potential customers

Negotiate and recommend prices for large sales contracts/tenders in line with company policy

Ensure achievements of sales / expenses / profit targets coordinating activities with Product Managers and Country Division Head

Customer Support Representative (April 2009->April 2011)

Main driver of the daily process and local support of operators inside and outside MEA region (Zain,Vodafone,T-Mobile,Wataniya…)

Part of the network rollout team (NRO) which is responsible to lead & perform S/W and H/W upgrades according to a project plan.

Experienced Service Engineer (December 2007->March 2009)

Support Professional Services / Managed Services activities for network expansions and rollouts in the MEA region.

Assist in pre-sales activities such as preparing the compliancy and solution documents in different RFP’s serving the MEA region.

Developed and applied new leads profitable to decrease the customer OPEX(Load sharing solution)

Perform the necessary follow up to ensure proper customer acceptance in line with solution and design guidelines.

Advise project team on best practice methods for carrying out integration of new NGN nodes and swap out of Monolithic nodes

Xplorium: June 2006 - November 2007

Operational Consultant

VoIP sales & services support(pc-to-phone,web-to-phone and callback)

Comprehensive knowledge in Voice networks and protocols.

Customer support handling

Network Monitoring(Alarms, traffic outage,…)

Languages

Arabic: Native

English: Fluent

French: Fluent

Personal interests

Basketball(Formal member of Ericsson Lebanon basketball team)

Tennis

Football

Social networking

References:

Available upon request

Contact this candidate