Silvia Administrative Assistant

SILVIA GOMES

*** ****** ********* *** ****, Toronto, ON M4V1Z9 • 647-***-**** • ************@*****.*** https://ca.linkedin.com/in/silviacgomes2016

ADMINISTRATIVE ASSISTANT

Highlights of Qualifications

Over fifteen years of academic and professional experience assisting executives, with proven ability to manage a large workload and meet targets while working in a fast paced environment.

Excellent customer service coordinator with a strong communication of delivering results.

Involved leader with a diverse experience in teaching, academic conferences and social events.

Strong ability to work well and solve problems both independently and in a team environment

Highly motivated, hardworking and reliable with strong attention to detail

Exceptional verbal and written communicator in English, Portuguese and Spanish.

Proficient computer skills; strong knowledge of MS Office Suite (Word, Excel, Power Point), Access, Lotus Notes, Outlook, Gmail, and various Social Media Platforms (Twitter, Facebook, LinkedIn)

Education

Master Degree in Business Administration 2008.03 – 2010.06

University Center of the Educational Foundation of Inaciana (FEI), Brazil

(Equivalent to a Master’s in Business Administration, as determined by World Education Services, Toronto, ON)

Bachelor’s Degree in Business Administration 1996.02 – 2000.06

Mackenzie Presbyterian University, Brazil

(Equivalent to a Master’s in Business Administration, as determined by World Education Services, Toronto, ON)

Work Experience

Administrative Manager, SCG Engineer and Consulting, Santo Andre, BR 2004 – 2011

Managed the administration and the financial aspects to ensure the office procedures that helped engineers and the CEO provide better service to customers and increase revenue by 15% the 5 past years

Wrote office memos, presentations and responded to general company e-mails, providing accurate information

Demonstrated strong knowledge of company products and services, answering all costumers questions and addressing concerns

Coordinated and planned for office services including ordering supplies, planning and scheduling meetings, booking appointments, ordering keys and organizing business trips

Customer Service Manager, Telefonica, Sao Paulo, SP, Brasil 2002 – 2004

Demonstrated strong knowledge of company products and services, answering all costumers questions and addressing concerns

Supervised 100 staff responsible for customer service which improve customer satisfaction an contribute to a 20% increase in repeat business

Marketing Analyst, Ford Motor Company, Sao Bernardo, BR 1998 – 2002

Co-ordinated qualitative research studies like one-on-one or focus groups.

Ability to work well with numbers and analyze complex data.

Followed 'best practice' in research design and documentation.

In-depth knowledge of market research tools and databases.

Demonstrated strong knowledge of quantitative and qualitative research.

Confidently communicate market research insights to influence business decisions.

Academic Research and Projects

Professor (Under graduate courses of Business School) 2010 – 2016

USCS University, Sao Caetano do Sul, BR (2014 – 2016) / FIAP University, Sao Paulo, BR (2011 – 2015)

Taught post-secondary and graduate students in business administration fields (marketing, human resources and business)

Conducted students complains in an efficient and professional manner, using strong communication skills and patient, resulting outstanding teaching skill

Greeted all students in a friend and professional manner

Volunteer Experience

Mackenzie Junior Company 1996 – 1997

Organize fundraising for events and for the company journal

Responsible for select and training new volunteer staff, demonstrating strong knowledge of volunteer guidelines

Demonstrated problem solving skills in responding to last minute changes in events

Handled clash floor, providing accurate change and collecting donations

Reference Available Upon Request

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