Customer Service Microsoft Office

VENDETTA S. WILSON

TOWNSEND, GEORGIA *****

912-***-**** Cell **********@*******.***

Objective

To obtain a job where I can utilize my skills and develop new skill and assist in the growth of the company

SUMMARY OF QUALIFICATIONS

Dependable and Supportive

Proactive, Self-starter

Customer Service oriented

Extensive multi-tasking experience

Skilled in Microsoft Office 2010; Word, Excel, PowerPoint, Access, Outlook

Bookkeeping A/P & A/R

Typing: 50 WPM

CPR Certified

PST (Public Safety Telecommunicator) Certified

Security Clearence

WORK EXPERIENCE

Administrative Clerk - 07/2012 – Present

Chenega Security Protection Service - FLETC

1131 Chapel Crossing Road, Glynco, GA 31524

36 – 40 hours per week

Supervisor: Ms. Valda Knecht 912-***-**** – May be contacted

Essential functions: 1. Assist arriving students, visitors, staff and vendors. 2. Coordinate student accommodations, dorm room, vehicle stickers, student badges, as well as all other special requirements. 3. Responsible for completion of personnel reports and rosters. 4. Independently manage position responsibilities with little supervision. 5. Maintain students, contractors and vendors registration forms. 6. Performed receptionist duties and effective customer service and other duties as assigned in a timely manner. 7. Verified pertinent information and coordinate the completion of all documents. 8. Develop and maintain database of customer history and preferences, utilizing that information to anticipate and meet customer requirements. 9. Issue required customer badges in accordance with security regulations. 10. Able to interpret and communicate any changes to required staff, visitors and students. 11. Provide administrative support to security staff and maintain multi-line phone system, recording messages and schedule finger print appointments. 12. Additional duties or tasks ad assigned by the supervisor to ensure efficient daily operations

Senior Administrative Associate - 10/1998-05/2009

Gulfstream Aerospace

550 Connole St. Brunswick, Georgia 31525

40 hours per week

Supervisor: William Snider 912-***-**** – May be contacted

Essential Functions: 1.Performed a wide range of administrative support duties as required, including but not limited to using word processing and document imaging and advanced spreadsheet applications on a PC. 2. Maintains appointments and schedules for senior and mid level management and coordinate staff accommodations; hotel, car, catering, travel, as well as other special requirements. 3. Performed receptionist duties with effective customer service and other duties assigned in a timely manner. 4. Independently managed position responsibilities with little supervision, sets priorities and deadlines adjusting the flow and sequence of the work to meet management needs in a busy environment. 5. Attend department meetings and obtain minutes. 6. Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms 7.Worked with specialized software applications to develop reports for the department, and financial advisor 8.Participated in the administrative preparation and tracking of departmental budget, annual objectives and strategic planning efforts for various programs. 9. Additional duties or tasks as assigned by the supervisor to ensure efficient daily operations

EDUCATION

Star Foundation

Microsoft Office 2010, 01/12 – 03/12

Coastal Georgia Community College / Courses – Certificate

Embry Riddle Aeronautical University – CE – Microsoft Office 2007, 01/09 – 03/09

Fast Track Computer Course CE – Certification, 04/97 – 06/97

Medical Office Assistant CE – Certificate Course, 09/96 – 08/97

Business Training CE / Certificate

Albertus Magnus College/Regional Council on Education for Employment, August 1989 – January 1990

Licensed Cosmetologist

Wilfred Academy, September 1980 – December 1981

High School Diploma, 1979

Hamden High School, Hamden, Connecticut

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