Operator Support
Resume:
FRED MENSAH
ORANGE, NJ *****
fred.mensah@broadridge,com, **********@*******.***
EDUCATION
Temple University
Philadelphia, PA Sept 1996 - May 1998
Master of Social Work
Ayo I.T Institute
Somerset, NJ June 1993 - Aug 1993
University of Ghana
Legon, Accra, Ghana Sept 1981 - June 1986
Bachelor of Arts - Political Science and Russian Language
Pushkin Institute
Moscow, Russia Sept 1984 - June 1985
Certificate of Proficiency of Russian language
OBECTIVES: To obtain a responsible position IT field where I can be an effective contributor to the goal of the Operations Department.
PROFILE: I have worked at US Clearing, Fleet Securities, Bank of America, ADP, IBM and finally at Broadridge. During the years, commencing from 2001, I have had the opportunity to support open systems and applications for various clients including JP Morgan, Citi, Bank of America, ADP, IBM etc.
Broadridge Finacial Solutions 01/2016 - Present
Jersey City
Open Distributed Systems Console Operator assigned to Broadridge by
Accelerated Innovation, Westbury, NY
As primary escalation point, monitored Netcool and assist in troubleshooting various
applications to insure all applications are up and running
Monitor and identified points of failures of multiple systems, helped in resolving and escalated both production and qa issues to appropriate support personnel
Escalated missed backups alerts to Backup support to take corrective action.
Use Netcool to monitor and identify and track system capacity and performance as well as software and media problems and follow the corrective/escalation procedures.
Help in refining the monitoring process by reviewing and providing input to the Application support personnel.
Perform scheduled Weekly Windows & UNIX server reboots and system maintenance
Established Bridge conference calls with Broadridge to troubleshoot severity one issues
Help in updating and maintaining ops documentation.
IBM, United States of America 05/2012 – Dec 2015
Jersey City, NJ
Open Distributed Systems Console Operator
As primary escalation point, monitored Netcool and assisted in troubleshooting various
applications to insure all applications are up and running.
Monitored and identified points of failures of multiple systems, helped in resolving and escalated both production and qa issues to appropriate support personnel.
Escalated missed backups alerts to Backup support to take corrective action.
Used Netcool to monitor and identify and track system capacity and performance as well as software and media problems and follow the corrective/escalation procedures.
Helped in refining the monitoring process by reviewing and providing input to the Application support personnel.
Perform scheduled Weekly Windows & UNIX server reboots and system maintenance
Establish Bridge conference calls with Broadridge to troubleshoot severity one issues
Help in updating and maintaining ops documentation in QMX
ADP Jersey City, NJ
EDP III Operator Server Operations June 2004– May 2012
Console Operator
Primary escalation point for corporate technology Data Center, interfacing with the multiple clients through the Help Desk, Network, Technical and Operations managers.
Monitored multiple business groups using IBM Tivoli/Netcool Auto Sys, OPC, Site Scope, several internal monitoring tools and performed 1st level diagnostics of alerts reported and created Remedy Tickets & CA Incident Reports. Special projects from managers, Audits and assisting with creating and maintaining operations documents and training procedure,
Performed daily backups complete successfully documented and sent offsite. Performed scheduled Weekly Windows & UNIX server reboots.
Helped in refining the monitoring process by providing issues to the Application support personnel.
Monitored and assisted in troubleshooting various applications to insure they are up and running Monitored and identified points of failures of multiple systems, helped in resolving and escalated both production and qa issues to appropriate departments with details that were crucial in addressing the issues,
US Clearing/Fleet Securities/Bank of America April 2001 -- June 2004
55 Challenger Road, Ridgefield Park, NJ
Infrastructure Technician II
Responsibilities included monitoring AutoSys to ensure the Production Batch Jobs are completed in a timely manner. Monitored net backups and take corrective action. If necessary, escalated unresolved issues to next level Unix/IT/Database Support.
Assisted in documenting the storage media with the use of the Media Link Software and ensure the tapes are sent offsite for storage.
Used Sitescope to monitor websites accessibility and URL response time for Fleet/US Clearing websites.
Used Patrol to monitor and identify and track system capacity and performance as well as software and media problems and follow the corrective/escalation procedures. Monitored COLD to ensure that trac files are processed and are can be seen by users. Identified potential problems and escalate appropriately for review and resolution.
Provided technical support when appropriate staff skills are not available.
Documented users and vendor interactions and problem resolutions in the Daily Turnover at the end of the shift.
TECHNICAL SKILLS Autosys, Unix Windows Server 2000-2008/ Windows XP, Windows Professional, Windows Vista, Windows 7, UNIX, Linux, MS DOS, MAC OS.Tools: IBM Tivoli/Netcool/Director Console/Lotus Sametime, WebSphere MQ, Microsoft SQL Server 2005/Office 2003-2010 (Word, Excel, Power Point, Outlook, VERITAS NetBackup, BMC Remedy, VMware, EM3270, MSDOS, NDM Connect Direct, KEA, SiteScope, CA Service Desk, McAfee/Norton Virus Protection Utilities.
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