Customer Service Data Entry

Objective:

I describe my experience with high customer service, guest relations performance and in management skills. I chose the hospitality field and have developed in other areas throughout the years in expanding my knowledge and experience. Also I am a very friendly and people person, I like to help the customers to their needs.

Professional Skills :

Multi-tasking different tasks given.

Night Audit accounts.

Answering In/Out bound calls over 150 + calls.

Reservations, emails, communicating with guest and working with corporate accounts.

On Q system.

Guest relations: Solving issues/concerns the guests may have before/during hospitality stay.

Front office assistant supervisor.

Microsoft Excel.

Account Receivables/Direct Billing.

PowerPoint.

Data Entry & Document scanning.

Education History:

University of Houston Downtown

Business Administration 2000-2002

Employment History:

Databank IMX 10/2014-Present

Team lead .

Data entry private documents for different companies in the Houston and surrounding area of Texas.

Scanning the file and editing.

Commerce Agents North America LLC. 10/2012-10/2014

Sales with imported Thailand home interior décor.

Customer service and sales.

Shipping and receiving merchandise.

PowerPoint presentations.

Web design.

Database portfolio.

Hampton Inn & Suites Medical-Reliant Park 2011-2013

Night Auditor, balancing guest accounts.

Front desk guest relations, making sure the guest is happy

and satisfied with their stay.

Assigning HHonors and other guests requests are completed

by front desk and housekeeping.

Courtesy call backs and call around to other competitive hotels

in the area for rate & occupancy.

Extended Stay Deluxe-Medical Center 2007-2012

Ltd. service hotel so always ready to make sure the guests

have access to cooking utensils and toiletries.

Print and assign “Housekeeping Report”.

Check in/out guests and lease long term contracts for guest

that occupied over 30 day stay.

Adjust taxes for non-profit organizations and long term contracts.

Night Audit balancing.

Magnolia Hotel-Downtown 2004-2007

PBX Operator multi-tasking over 100+ calls per day to guests

and other departments.

Providing amenities to callers, reservations and restaurant.

Booking, UPS, USPS and FEDEX pick-ups, mailing and receiving.

Setting up confidential rooms for groups and White House secret

Services.

CCCI (call center) Asurion 2004-2007

In-bound calls 200+

File insurance claims for Cricket/Metro PCS.

Escalate calls to management if needed.

Always ready for the inbound calls to come in.

Receive all calls domestic and international.

Hilton-Southwest Hotel 2003-2004

Front desk agent.

Assistant front office manager.

Direct Billing.

Manage full service hotel.

Embassy Suites Hotel 2002-2004

Balancing guest and corporate accounts, authorizing charges,

adjusting disputed charges.

Perform daily front desk duties, preparing registration cards and

keys, assign rooms & amenities.

Motel 6 1996-2002

Night Auditing balancing accounts and settling charges.

Reservations.

Additional Information upon request.

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