Customer Service Manager

Antonia Viera

** ******* ******

Staten Island, NY 10301

Email: **********.**@*****.*** Mobile: 917-***-****

OBJECTIVE: To obtain a challenging rewarding position with a strong company utilizing my knowledge and skills in building maintenance.

Jewish Community Center/Sodexo USA Feb 07-present

Custodian/Housekeeper

Cleaned and kept various areas of the facility in orderly fashion

Maintained an exceptionally high rate of customer satisfaction through high quality work and personal attention

Moved furniture, set up for various building functions

Trained new staff members proper methods and safety procedures

K-Mart Department Store Sept 98-Sept 06

Inventory Store Manager

Revised floor layout for various department events

Created displays for sales and new inventory

Provided customer service and employee training

Responsible for replacing and ordering new inventory .

McDonalds Feb 91-Dec 98

Store Manager

Managed evening staff

Coordinated food safety checklists for preparation

Managed store records, inventory, daily sale volumes and bank deposits

Certification

Occupational Safety and Health Training Course- 10 hour Certificate-12/09/2014

Education

Eastern District High School

GED

Career Academy of New York

Medical Assistant Certificate- 12/2009

College of Staten Island, Staten Island, NY

Nurse’s Assistant Certificate, 3/2010

Professional Experience

Clove Lake Nursing Home-Internship

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