Customer Service Administrative

Coletha Jackson

I am motivated, reliable, positive, self starter who works productively as an

independent leader and in a team environment. My work ethics are extremely high I deem that customer satisfaction is the key to continued company success. I not only get the job done in a timely and accurate manner, but complete each job with quality results.

Macon, GA

*************@*****.*** - 850-***-****

Willing to relocate to: Atlanta, GA - Marietta, GA - Macon, GA Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Assistant

U.S. Government - Eglin AFB, FL - November 1993 to August 2015 Responsibilities

780th OGM/OGMTT - Administrative (Nov 94-Aug 15) Eglin AFB, FL 32542 Generated and maintained a variety of reports, spreadsheets, databases, and publications. Planned, organized, scheduled and coordinated conferences, travel orders, vouchers, ensured training requirements were met (for all employees) and prepared the unit yearly budget. Typed various correspondences from written or oral instructions, such as reports, letters, and personnel actions while ensuring the correct format, spelling and grammar usage. Prepared purchase request for equipment, supplies, repairs, and local purchase items. Inspected government facilities to ensure buildings are maintained in accordance to Air Force specifications and standards. Audit facility time and attendance, regulations and publications. Represented organization at various events on and off base. Union representative for the organization, briefed staff on updated events and policies.

Skills Used

Efficiency, self sufficient, leadership, and quality work Customer Service Manager

INOVAC - MaryEsther FL - July 2004 to December 2006 Responsibilities

I-NOVA – Customer Service Supervisor (Jul 04-Dec 06 Part-Time) Mary Esther Cutoff, FL Supervised 20 twenty employees, maintained employees work scheduled, data entry, phone, employee’s performance sheets. Contacted agencies to initiate or extend current or new contracts. Responsible for account receivables, payables, and monthly contract renewals. Processed payroll (bi-weekly). “Company Relocated Out Of The Area.”

Accomplishments

Constantly, recruiting new customers

Skills Used

Employee retention

Administrator

Juvenile Justice Center of FL - Ft Walton Bch, FL - November 1992 to November 1994 Responsibilities

Juvenile Justice System – Administrative Supervisor (Aug 93-Nov 94) Beale Parkway, FWB, FL 32547 Supervised administrative personnel (16) - assigned necessary administrative documents to each clerk via written or oral directions. Prepared court dockets, scheduled appointments, home visits, assigned ample amount of cases to each case worker, annotated results of judge’s recommendation (weekly), ensuring results are adhered too. Retrieved arrest reports from sheriff and police departments. Ensured clients information was accurately input or deleted from database. Responsible for time and attendance, interviewing, evaluations and awards.

Accomplishments

Initiated programs for families and aging departments Skills Used

Accuracy and dependency

Social Worker - Assistance

Mental Health Clinic - March 1987 to May 1991

Responsibilities

Responsible for greeting incoming patients, scheduling appointments, administered and psychological evaluations (discussed the results with counselor). Input results of evaluation. Represented clinic at necomers orientation, commander's call, initiated 2 successful programs big brother/ sister, and grandparents (ops/oma) programs; assisted with home visits for overseas adoptions, composed fliers for all programs (monthly), distributed via email and mass mailing list on and off base. Accomplishments

Received step increases, awards quaterly and yearly for outstanding work in the office, as well as, in the local community.

Skills Used

Microsoft Word, excel, psychological testing/scoring, and public speaking EDUCATION

Accounting

University of Maryland - Hahn

1989 to 1991

Associate's Degree in Business

City Colleges of Chicago - Upper Heyford

1980 to 1983

SKILLS

Computer Skills (10+ years), Customer Service (10+ years), Communication (10+ years) AWARDS

Administrative

March 2015

Meritorious Service Award

Administrative Person of the Quarter

Administrative Award

March 2014

Superior Performance Award

Administrative

March 2013

Superior Performance Award

Administrative of the Quarter

Administrative

March 2012

Administrative of. Year

Performance Award

GROUPS

Blacks In Government

February 1995 to Present

Attend networking conferences, communicating, suggesting ways to improve employment opportunities for minorities/women in government.

Professional Women

May 2009 to Present

Quarterly, meeting to network, schedule mentor and speak at local functions. ADDITIONAL INFORMATION

Have received performance and volunteer awards from 1993-2015 1991-2015 Chapel Center (children church)

2011-2015 West Wood Retirement Home

2002-2014 Volunteer DoD School

2000-2012. Special Olympic

1999-2011 Crisis Hotline

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