Manager Management
Resume:
Edwin (Ned) Doerr, ITIL
Clarkston, MI ***** 248-***-****
********@*****.*** https://www.linkedin.com/in/neddoerr INFORMATION TECHNOLOGY EXECUTIVE
Experienced, energetic, innovative IT executive who specializes in mentoring, training and helping employees achieve their career goals. Has a passion for building teams from the ground up. Proven ability to resolve issues, reduce costs and drive profits through the use of technology. CORE COMPETENCIES
Release Management
Change Management
Incident / Problem Management
Audit Compliance
Team Building
Technical Management
IT Governance
Data Center Management
Infrastructure Management
Customer Service
Mentoring
Development Management
Process Improvement
Contract Management
IT Strategy
Quality Assurance
Project Management
Recruiting
Training & Development
SDLC
Business Solutions
Waterfall / Agile
PROFESSIONAL EXPERIENCE
Blue Cross Blue Shield of Michigan – Detroit, MI
Manager, Enterprise Release Planning and Management – 2005 – 2016
Successfully create and lead a team of release managers, web developers and quality assurance specialists, including preparation and delivery of performance reviews, recruiting, training, counseling and severing employees.
Manage team infrastructure (hardware and software)
100% audit compliance for all audits during tenure; zero audit findings.
Educate all IT teams on Model Audit Rule (MAR) as part of leadership team.
Co-lead combined change, release and deploy team to select automated build and deploy tools.
Co-lead effort to create and implement “best in class” ITIL aligned change, release, incident/problem processes.
Recognized as one of BCBSM’s top 10% of leaders to participate in first leadership development training program.
Participate as mentor in BCBSM mentor program.
Create release web portal; reduced production downtime by 25% and reduced giving BCBSM view into all release related activity enterprise-wide.
Wrote all audit controls and narratives for change and release management.
Promoted from Delivery Lead (Project Manager) to newly created Manager, Enterprise Release Planning and Management July 2006.
Received 2 Information Technology excellence awards for customer satisfaction.
Recognized as audit expert which resulted in 3 S.P.O.T. awards.
Assemble and manage BCBSM “Blues Band” to perform at company functions.
Develop and produce quarterly animated release “news cast” to deliver important release information.
2
Sogeti USA – Farmington Hills, MI
Principle Consultant – 2005
Function as manager, project manager, business analysis, functional analyst, technical analyst and resource provider to company and clients.
Site manager for all on-site resources.
Liaison between client and Sogeti.
Member of the Sogeti Detroit Area Strategy Team.
Counselor / mentor for Sogeti Detroit Area.
RL Polk – Southfield, MI
IT Manager – 2002 – 2005
Responsible for standing up VIN, name and geography departments in Michigan while closing Cincinnati, Ohio office.
Hiring, training and coordinating travel during office migration.
Responsible for managing relationships with 430 external customers.
50% reduction in problem resolution time by implementing customer help desk.
Implemented “GIS – Census Tract Mapping Tool” internet application providing vehicle dealerships with more current information, thus improving customer satisfaction.
Appointed to the Society of Automotive Engineers (SAE) national VIN Standards Committee and charged with redesigning the VIN and WMI due to current shortage of available numbers. Additional Relevant Experience
20% reduction in costs and 50% throughput improvement by installing new mainframe.
Featured in Enterprise Journal article.
Featured in IBM VSE Magazine articles.
Speaker at the International IBM VM/VSE Conferences.
Improve system throughput and reduce the member claims turn-a-around time from 21 to 14 days.
70% reduction in batch processing time resulting in (1) eliminating computer operations 34d shift and (2) reducing department overtime by 90%.
40% improvement in hospital claims processing time through implementation of system-to- system connections with BCBSM.
$2,000,000 savings in the first year after designing, writing and implementing audit verification system for BCBSM hospital charges.
IBM technical consultant for the VSE/ESA Tele-conferences.
Inducted into the “Who’s Who of Information Technology”. 3
EDUCATION & TECHNOLOGY
ALMEDA UNIVERSITY Boise, ID
Bachelor of Science; Computer Science
HALLMARK INSTITUTE Detroit, MI
Technical Computer Science Degree
BLUE CROSS BLUE SHIELD OF MICHIGAN
Building Business Acumen (Acumen Learning)
Know Thy Self (Bartell & Bartell)
The Power of Coaching (Center For Management & Organizational Effectiveness) SOGETI USA Farmington Hills, Michigan
Project Management Professional (PMP) Certification program R.L. POLK & CO Southfield Michigan
Business/Stress Management
Business Communications
MVS JCL (Advanced)
Customer Interfacing Workshop
Consulting Skills Workshop
IBM TECHNICAL EDUCATION USA
AS/400 Systems Administration and Control
AS/400 Operations Workshop (Beginning and Advanced) AS/400 Control Language Programming Workshop
AS/400 Introduction
VSE Technical Conferences
VSE Installation and Use (ESA, SP and DOS releases) VSE Facilities and Migration (ESA, SP and DOS releases) Health Care Conferences
VSAM Advanced Concepts
VSAM Problem Solution and Management
CICS Tuning and Capacity Planning
DOS/SP Tuning and Capacity Planning
ERISCO (TRIZETTO) New York, NY
Claimfacts Installation and Use
User Conferences
CERTIFICATIONS
ITIL V.3 Certification – 2012 (CSME License: 100391284) ASSOCIATIONS
Member of American Management Association
Artist member of County Music Association
Artist member of Academy of Country Music
Artist member of Canadian Country Music Association CHARITIES
Musicians On Call member
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