Customer Service Assistant
Resume:
Luisa Agresta
** ******** ****** 519-***-****
Orangeville, Ontario
acval8@r.postjobfree.com
L9W 1W3
Human Resources
Dear Hiring Manager:
I am submitting my resume for the available position with your team at. I bring the ability to be detail-oriented, work well under pressure, have good judgment and be able to work independently with minimum feedback.
Highly motivated and organized, I have demonstrated a strong ability in practice management skills, including having taken a practice management course during my time in the Paralegal program at triOS College.
As a Paralegal at L.A’s legal I have performed extensive, Small Claims, Landlord & Tenant, procedures as contracts, Breach of Contracts ect, Settlement and Negotiations. Writs Legal correspondence preparation in drafting, Contracts preparing and proof reading, and non-disclosure. Produce legal documents such as: briefs, pleadings and appeals. Excellent in Legal Research, Preparing Submissions- applications for mediation/arbitration disclosures/undertakings
Office Administrator at Ford Justice Professionals Corporation, I have performed extensive calendar and contact management, produced legal documents such as: Binding, Drafting, Minutes Settlement, Closing, Opening Matters, ect, scheduling and follow up. With previous experience as a Legal Assistant at Edson Legal Personal Injury Lawyer, I have developed an ability to be detail-oriented through the review applications, as well as the ability to work under pressure by adhering to and meeting deadlines. My current position and previous position have allowed me to work independently, with minimum feedback, requiring good judgement. In addition, I have honed strong verbal and interpersonal communication skills, both written and verbal, that have been developed through work experience.
As mentioned in my resume, I graduated from the Paralegal program at triOS College in September/ 2013. Though we primarily studied the scope of Paralegal practice, I learned many important skills that are an asset to working in the legal sector, such as knowledge of legal terminology, legal research writing legal memoranda and reports, practice management and technical skills.As well as having strong technical skill in Microsoft Office, including Word, PowerPoint, Excel and Outlook. Following the completion of my courses, I was required to perform a one month field placement, which I completed successfully and obtained a full-time contract Legal Assistant position. In addition to my Paralegal License, Paralegal Diploma, a combination of education, training and work experience make me a suitable candidate for this position.
I bring to your organization enthusiasm, motivation and the desire to be successful. I am interested in working and growing in an organization. Please do not hesitate to contact me for a meeting to discuss my qualifications further. I can be reached at 519-***-**** or by email at acval8@r.postjobfree.com
Sincerely,
Luisa Agresta.
LUISA AGRESTA
40 Princess St Orangeville Ontario (H) 519-***-****
acval8@r.postjobfree.com
Professional Summary
Seeking a FT position where I can utilize my excellent training and skills.
Certified Paralegal experienced in Personal Injury, Contract Law,Criminal, P.O.A law and life experience with Immigration law.With the ability to thrive in a fast paced environment through advanced multi-tasking skills
Over five years of experience offering excellent analytical and problem solving abilities
Exceptionally fluent in legal terminology and Italian
Highlights of Qualifications
Strong professional communication and interpersonal skills developed through over 20 years work experience in customer service positions
Excellent verbal and written communications skills, honed through editing and finalizing documents, corresponding with clients and managing a high volume of paper
Exceptional analytical skills and ability to pay attention to detail achieved as a result of over 1 years’ experience in administrative related positions, through academic research at both the college and university level and experience as a legal assistant
Knowledge of legal terminology, able to conduct legal research, write legal memoranda and reports
Strong organizational and time management skills developed through academic and work experience
Skills
Legal correspondence preparation
Drafting, preparing and proofreading correspondence
Legal/non-legal research
PC Law/Canlli /Westlaw
Primafacta and Accounting Systems
Opening/Closing Files/ motions
Scheduling appointments; FSCO
Disclosures/undertakings
Personal Injury /SABS
Contract Law
Criminal
P.O.A
Landlord &Tenant/Tribunal
Experience in managing a busy litigation practice
Experienced in Rules of Civil Procedure
Experience conflict resolution
Knowledge of Teraview
Court policies/programs
Maintaining and organizing files both electronic and hard copy
MS Office Word, Excel, PowerPoint
Out Look
Exceptional Communication
Independently and in a team oriented atmosphere
20 years plus of administrative /HR
20 years plus Customer Service
Updating and maintaining. client
matters and maintaining current
client contact records
Excellent organizational skills, with the ability to work well under pressure
Ability to manage multiple priorities while pay attention to detail
Sound judgment
Strong research skills
Public speaking
Active listener
Bilingual/Italian
Work Experience
Paralegal November 2014
L. A’s Legal Orangeville, Ontario
Produce legal documents such as: briefs, pleadings and appeals.
Excellent in Legal Research,
Preparing Submissions- applications for mediation/arbitration
Disclosures/undertakings, Writs
Scheduling appointments; FSCO
SABS accident benefits
Opening/Closing Files/court processes and motions
Extensive, Small Claims, Landlord & Tenant,
Analyze contract agreements, edit and modify as required and Breach of Contracts etc.,
Settlement and Negotiations,
Legal correspondence preparation in drafting contracts
Preparing and proof reading and non-disclosure.
Produced legal documents such as: briefs, pleadings and appeals.
Issue fully executed documents with accountability
Responsible for file closure and record maintenance, requiring great discretion
Reviewed client skilled worker application forms, ensuring they have all the necessary information to submit their forms accurately, requiring great attention to detail
Corresponded with clients through email, obtain any information that is needed or missing in their application forms/ contracts, respond to any inquiries or questions they may have
Legal Administrative Assistant May 2015
Ford Justice Professionals Corporation Mississauga, Ontario
Performed clerical duties, data input, photocopying, faxing, couriering, sorting, collating and filing, as well as front counter service, including adhering to in-person clients and receiving and distributing mail
PC Law experience: inputting new matters, billing clients, paying firm bills, requiring excellent organizational skills and attention to detail
Responsible for file closure and record maintenance, requiring great discretion
Reviewed client skilled worker application forms, ensuring they have all the necessary information to submit their forms accurately, requiring great attention to detail
Corresponded with clients through email, obtain any information that is needed or missing in their application forms, respond to any inquiries or questions they may have
Produced legal documents such as: Drafting, Minutes Settlement, Orders ect.
Calendar and contact management
Legal correspondence preparation
Legal research
Maintaining and organizing files both electronic and hard copy
Assistant June 2010
Edson legal Personal Injury & Disability Law – Woodbridge, Ontario
Produced legal documents such as: briefs, pleadings and appeals
Excellent in Legal Research
Preparing Submissions- applications for mediation/arbitration
Assist with disclosures/undertakings
Scheduling appointments; FSCO
Tort and accident benefits
Opening/Closing Files/court processes and motions
Other administrative duties as required
Internship August/2013 to September/2013
Abbey's Trial & Appeal Lawyers Toronto, Ontario
Adjourning matters for clients
Legal Research and Preparing Submissions
Scheduling appointments for Assessments/Mediation, FSCO
File Claims/ motions
Opening/Closing Files/court processes
Other administrative duties as required
Education
Associate of Applied Science: Paralegal Diploma, /Law Clerk September/2013
triOS College - Mississauga, Ontario
With Honours
References
Cathy Ritchie Orangeville, Ontario
Casa
Ucentric Paralegal Brampton, Ontario
Linda Dargavel
M. Idrees Khan
Paralegal Services Brampton, Ontario
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