Customer Service Manager
Resume:
Khrishawner Felder
205-***-**** *** A Beacon Parkway East Birmingham, AL 35209 ***********@*****.*** Career Objective Seeking a Managerial position utilizing my experience to lead, delegate, and direct individuals. My professional record, job achievements, education and qualifications prove my ability to manage individuals. I am extrovert and has the ability to get alone with others. I also have the ability to handle issues as they arise under stress. Creative, organized, and result-oriented and solution focus individual. Excellent time management skills, ability multi -task, prioritize and thrive in a fast pace environment.
Skills / Strengths • Office Organization /Reports & Spreadsheets /Meeting &Events Planning
• Customer Service/ Data Entry/ Research Skills/(A/P & A/R) /10 Key/ Payroll
• Dispatch/ Collections /Tax Preparation
• Lab Tech/ Cashier/ ICD9 & CPT
• Campus Vue/ Editing & Filing/ Typing 50wpm
Microsoft: Word, PowerPoint, Excel, Lotus, Access, Publisher, & Outlook Software: ADP, AS400, ACSS, Citrix, Heat & Ice, & Strategen Professional
Experience
08/26/2013-present BJCTA Birmingham, AL
Data Entry Specialist
• Ten (10) months training in VIP Dispatch leading, delegating and directing 30 operators. Monitor over the radio communication dispatching pick-ups & drop-offs. Print and distribute operators manifest. Communicate with maintenance about bus issues, refueling and road calls. Communicate with supervisors concerning emergencies with accidents and incidents. Notify operators of DOT and Drivers License expiration's.
• Track and record Supervisors & Operators vacation, personal, and sick time.
• Track and record employees reasons for taking time off work.
• Verifies transit data for NTD reporting, entering data into Fleet-Net database.
• Monitor no-show and cancellation trips, verify customer eligibility for use of service, and make call backs to customer about re-schedule trip appointment times.
• Data Collections Clerk
• Performed analysis that include collection and surveying for National Transit Database
(NTD) reporting.
• Assessed routes and recommend ways to improve said route.
• Delivered schedules and update bids for drivers in Spreadsheet.
• Attended public meeting concerning changes in previous routes.
• Entered data into GFI from (Genfare) fare boxes that show the ridership on a daily basis and amount of money collected.
02/2003-11/2004 Steel City Heating & Air Birmingham, AL Office Assistant
• Collected employees' time cards and enter data into the SAP Payroll system.
• Maintained records of employees' vacation, sick and personal time accumulated and used.
• Maintained records of accidents, sent drivers for drug testing whether for accident or random. Gathered worker's compensation paperwork. Handled New Hire Orientation for employees.
• A/P & A/R
• Run daily cash receipts, invoicing, cash posting, and issuing credits, A/R calls, billing discrepancy research, month-end closing, general ledger and bank reconciliation. 10/1997-05/2001 South Trust Bank Birmingham, AL
Administrative Assistant
• Processed and send letters out to customer's concerning past due accounts.
• Handled switchboard transferring calls to customer service representatives.
• Collected employees' time cards, verified accurate time and send time sheets to payroll department.
• General Accounting Clerk
• Run daily cash receipts, month-end closing, general ledger, and bank reconciliation.
• Customer Service Representative
• Handled inbound calls to update customer records changing demographic information.
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03/01/2016-03/26/2
016
Externship BJCTA Birmingham, AL
Management in Training
Shadow Transportation Operations Manager
• Responsibilities making sure employee's time was submitted to Payroll & HR daily.
• Make rounds to VIP Dispatcher's, customer service & maintenance to make sure the departments were running smoothly and there were no issues.
• Attend meeting concerning a new software that the company will be using to be service the customer's.
Shadow Safety Compliance Manager
• Responsible for dealing with documentation of Compliance Activities making sure employee's understand the responsibilities and take corrective action to update materials as necessary.
• File appropriate compliance reports with regulatory agencies (Worker's Compensation & Insurance Companies).
• Conduct or direct the internal investigations of compliance issues (Investigates the issues that arise when there is an accident or incident).
• Create and implement safety, health, and environmental policies and programs.
• Manage policies, programs and procedures related to illness and injury prevention.
• Oversee safety, health and environmental education, training and awareness. Shadow Planning Manager
• Responsibilities plans, develops and supervise implementation of long and short-range transportation strategies, plans and programs for transit service to support the Authority's goals, objectives, and strategic plan.
• Insures that the development of run cuts and work assignments including operator bid packages are completed in a timely manner; and in compliance with the Local # 725 Union Contract.
• Maintain, monitor and provides reports on performance measures for all fixed route and Para-transit services.
• Maintains databases for routing, bus stop and shelters. Databases should also include ADA accessible stops and those that are not accessible. Education Brown Mackie College
Associates of Science: Business Management
Graduation 03/2016
Honors Award
Woodlawn High
Birmingham, AL
Graduation 1994
Related
Coursework
• Principle of Accounting I & II
• Payroll Management
• Introduction of Business
• Business Law I
• Advance Spreadsheets
• Small Business Management
• Human Resources
• Principles of Finance
• Marketing & Advertising
• Principles of Macroeconomics
• Business Externship
Associations/me
mberships
Certification in Essential Leadership Skills Completed & Received 10/9/2014 Neighbor Works of America - Foreclosure Basic Certification 11/2011 Jackson Hewitt - Tax Class 11/2010
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