Customer Service Manager

SHABANA GAGNER

*** ******* **., ******** **, ****7 -Cell Phone: 774-***-**** – *********@*****.***

EDUCATION

Columbia Southern University

Expected Graduation 2017

Major in Environmental management

University of Massachusetts Dartmouth – Charlton College of Business

Graduated 5/2014

AACSB Accredited Business School

Major in Business Finance

Net Impact

Shepherd Hill Regional High School

Graduated 5/2010

Graduated 3.4 GPA

National Art Honor Society

Graduated National Art Honor Society President

PROFESSIONAL EXPERIENCE

Service Desk

The Home Depot

12/2014- Present

Customer service

Oversee sales, returns, and exchanges

Computer register

Bookkeeper/ Yard attendant

Apa Stone Supply

6/2014-10/2015

Oversee books, accounting

QuickBooks recording

Office paper work

Customer service

Sales

Bookkeeper

Growers Choice

6/2015-10/2015

Bookkeeping, accounting

Bank management

Laundromat Manager/Owner

Charlton Laundromat

3/2004 – Present

Manager

Processed transactions

Maintained inventory

Bookkeeping

Machine repair

Human Resources

Managed Weekly financials

Clean and equip

Water and Sewer Commissioner

Town of Charlton 5/2014-2/2015

Review of all town affairs that go through or use town water and sewer

Make decisions on town water and sewer affairs.

Work with other towns and companies to solve water and sew problems

.

SKILLS

Proficient Microsoft Office Suite (Word, Excel and PowerPoint)

Proficient in QuickBooks Pro

Social Media Proficient – Facebook, Twitter, Blogging

Management Skills

Time Management skills

Leadership skills

Multi-tasking skills

EXTRACURRICULAR ACTIVITIES

Net Impact

National Society of Leadership

Premiere Soccer Leagues

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