Customer Service Sales

Objective

To obtain a position that will utilize my great customer service skills, dedication and people skills for the benefit of my employer as well as my personal growth within the company.

Summary of Qualifications

Over 5 years in customer service, 3 years of experience in administrative support, sales and retail experience, Results-driven, efficient, accurate and detail-oriented, with strong analytical and problem solving abilities. Motivated with a reputation for meeting the most challenging company goals and objectives. Dedication and drive as a hard working individual, quick learner, and people person. Possesses excellent team building, oral and written communication skills.

CUSTOMER SERVICE REPRESENTATIVE, MTM,INC; HOUSTON, TX 2014-2016

•Manage inbound calls from members to verify eligibility and coordinate non-emergent medical transportation using MTM systems.

•Listen and obtain information from callers in a professional, systematic, and organized manner.

•Acquired and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures of the company.

•Maintain acceptable abandoned call rates, average handle time, and productivity percentage.

•Maintain flexibility in efforts to provide quality service to members and help MTM achieve business and operational goals.

JEWELRY ASSOCIATE, ZALE’S OUTLET; MISSOURI CITY, TX 2013-2014

•Process customer orders, and purchases, including providing recommendations as to style, color,and shape. Maintain proper inventory levels, stock merchandise and setup product displays.

•Complete all necessary forms accurately for timely submission. Suggested sale of merchandise to increase total volume of sales. Enthusiastically meet and exceed customer expectations. Responsible for greeting and welcoming customers and building relationships.

SALES ASSOCIATE, SAM’S CLUB; HOUSTON, TX 2012-2013

•Meeting, greeting customers, and answering questions about products and services.

•Operating POS cash registers assisted in checking out customers in a timely manner.

•Demonstrate knowledge and value of department merchandise.

SECRETARY & ADMINISTRATIVE COORDINATOR/ FILE CLERK SPECIALIST; U OF H LAW CENTER; HOUSTON, TX 2009-2011

•Organized over 500 or more student files containing confidential information. Filed and pulled application folders for current and past law students.

•Transferred documents to and from departments across the university. Coordinated appointments for clients/customers, maintained department files

•Faxed and scanned law school applications upon students request. Provided support to the owner with daily operations

•Build relationships with other clients to assist in the sale of photo sessions

Education

Houston Community College Health Information Technology 2015-present

Devry University Health Information Technology 2012- 2104

ATI Career Training Center Medical Assisting 2011-2012

University of Houston ( Central Campus) BioMed Technology 2009- 2011

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