Customer Service Data Entry

Shatavia Williams

Phone: 205-***-**** email: *****************@*****.***

CAREER OBJECTIVE

Recent UAB Healthcare Management graduate interested in working in a hospital setting.

8+ years of customer service experience with data entry and computer skills.

Strategic-relationship/partnership-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win outcomes.

Good knowledge of medical terminology and common concepts in medical science

Able to handle confidential information and identify areas for system improvement with case.

EDUCATION

University of Alabama at Birmingham

Birmingham, AL August 2013- April 2016

Bachelor of Science, Healthcare Management Graduate

PROFESSIONAL EXPERIENCE

McDonald’s Restaurant, Tuscaloosa, AL

Supervisor, May 2015- present

Proficient with spreadsheet, word processing, email and internet software

Became the lead go-to person for new reps and particularly challenging calls as one of the company’s primary mentors/train seven established employees.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

Strong time management and organizational skills

Helped company attain the highest customer service ratings, earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

The University of Alabama’s Brewer-Porch Children’s Center, Tuscaloosa, AL

Internship, September 2015- March 2016

Maintained up to date paper and computer based files and administrative systems.

Confidentially handled business tax information, legal documents, and customer information

Responding promptly to customer enquiries in person or via telephone, and email always in a professional & efficient manner

Worked out of each department, such as; billing, coding, credentialing, and payment posting.

provide guidance and information on application requirements

maintain complete activity logs and prepare reports

Verified data entry of new hires, terminations and various status changes

Updated and maintained direct deposit information as requested by the employees

Worked with HR on various HR-Payroll duties such as benefits enrollments and new hire packets. And calculated hours.

Processed manual checks for terminated employees as required by State law

Compline statistical reports on payments, orders, and outstanding invoices

Input hand written customer orders and cash, credit, and check payment into system

Glen Iris Elementary School, Birmingham, AL

Tutor, work study, October 2013- May 2015

Specialized in managing students and maximizing learning opportunities.

Conducts individual tutorial sessions for students with academic deficiencies.

Schedule and conducts monthly conferences with student and professors.

Made copies sent faxes, handled all outgoing correspondence.

Clerical work finding files and filing papers

CORE COMPETENCIES

Proven ability to type 50 WPM 0 Errors

Perfect computer skills with proficiency in all Microsoft Office applications

Willing to showcase my skills and abilities to learn in a fast and growing competitive and complex industry that adds to the business success and bottom-line.

Ability to work under tight deadlines, Data Entry/ records Management, complaint handling/ Dispute Resolution

Contact this candidate