Manager Training
Resume:
Adriel
ARRIVA MEDICAL, an ALERE Company
** *, ********* *** ********** Tower, 31st Street cor. Rizal Drive BGC, Taguig City
Learning and Development Specialist
Quality Assurance and Training Department
April 2015 – Present
ALORICA CONTACT SERVICES, INC.
24 F Exportbank Plaza, Chino Roces Ave., cor. Sen. Gil J. Puyat Ave. Makati City 1200
Operations Trainer
Training Department
December 2012 – April 2015
Professionally conducted language and process-specific training to new hire and tenured employees in according to the specifications of the company and the client
Participated in the analysis, design, and development of training programs, modules and presentations which included updating existing training materials ensuring adherence to departmental policies and procedures
Identified client needs and assisted in the development of project plans and timelines, determined roles and
responsibilities for designing and implementing the training solution
Thoroughly and accurately communicated policies and procedures relating to business
Performance Assessment “QA” Specialist
Quality Department
January 2012 – December 2012
Monitored performance of new trainees and assigned production employees to assess quality of calls, services being provided, and ability to meet or exceed client goals and objectives
Conducted research and compiled data for report preparation, resolving any discrepancies with data
Communicated to management when there is a pattern of quality issues on a consistent basis
Skills and Competitive Experiences
Proficiency in Adobe Captivate 9, MS Word, MS Power Point, MS Excel
Mentoring and coaching newly hired colleagues
Competency in oral and written English
Creation of presentations using Adobe Captivate 9 and MS Power Point
With the guidance of my professional mentors since I started working in this industry, I am fortunate to have developed precise and relevant skills in language, administrative work, team management, presentation, quality and training.
These skills are complemented by my personal abilities in analytical and logical problem-solving ad multi-tasking.
Further, my educational background has instilled sufficient amount of physical and emotional discipline as well as a deep understanding of the essence of training.
Finally, my collective professional experiences in the BPO industry have provided me a well-rounded exposure to the technical aspects of my job and all other significant matters necessary for professional advancement. Tertiary Education
University of Santo Tomas
College of Nursing
Espana Blvd, Manila, 1008,
Philippines
Bachelor of Science in Nursing
June 2006 – April 2010
Secondary Education
University of Santo Tomas
High School
Espana Blvd, Manila, 1008,
Philippines
June 2002 – April 2006
Primary Education
Lourdes School of Quezon
City
EDUCATIONAL BACKGROUND
AMANTE, IVY
Senior Training and Quality
Manager, Arriva Medical
+63917 – 519 – 6093
TAN, MARJORIE
Training Manager, West
Contact Services, Inc.
+63917 – 816 – 1008
MARCOS, NESLEE
BERNADETTE
Client Services Program
Manager, West Contact
CHARACTER REFERENCE
P1, Blk 2, Lt 31, RCD Villas, Dulongbayan, Bacoor, Cavite 4102 ************@*****.*** ************@*****.***
March 26, 1990
ADRIEL S. DAVID, R.N.
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