Customer Service Sales
Resume:
ALICIA DE LA ROSA
**************@*****.***
Summary of Qualifications
Microsoft Office proficiency
Meticulous attention to detail
Time management
Self-directed
Resourceful
Strong interpersonal skills
Computer-savvy
Excellent communication skills
Customer service-oriented
Multi-line phone proficiency
Work History
Liberty Tax Services, devine, Texas
Tax Preparer Jan 20, 2015 - Apr 15, 2015
prepared taxes, made copies, filed papers, answered phones, took messages, interpreted from English to Spanish, HILL COUNTRY COMMUNITY, Hondo, Texas
FAMILY PARTNER Jan 20, 2014 - Nov 25, 2014
helped families with resources and to understand and deal with the mental diagnose(s) of their children. Observed meetings with teachers, school admin, counselors, and helped with emotional support. Entered notes into program, scanned, faxed and filed charts, answered phone and email. Traveled to home visits, school visits, helped with SSI, government benefits.
Jackson Hewitt Tax Services, Lytle, Texas
Tax Preparer Jan 01, 2013 - Apr 15, 2013
Maintained up-to-date knowledge of store policies regarding payments and returns Achieved high sales percentage with consultative, value-focused customer service approach. Developed highly empathetic client relationships.
Served as a bilingual Spanish/English customer service representative. Expressed appreciation and invited customers to return the following year. Verified that information in the computer system was up-to-date and accurate. Processed confidential tax information.
Scanned tax information
e-mailed information
South Texas Rural Health Services, Inc, Cotulla, Texas Patient Services Clerk Apr 18, 2011 - May 18, 2011 making appointments, filing, making/updating charts, scheduling, answering phones, faxing, coping, scanning, deposits,
MedTeam, San Antonio, Texas
home health/respite care Feb 06, 2011 - Mar 27, 2011 cleaning, cooking, dressing, companionship
Country Breeze Counseling Center, Lytle, Texas
Office Manager Nov 21, 2006 - Aug 04, 2010
Taking care of office duties that includes, making appointments, insurance claims, making copies, faxing, answering calls, dealing with clients, filling out applications LOVE CREEK ORCHARDS,
CASHIER Aug 01, 1996 - Aug 01, 1997
Education
Career Point Institute, San Antonio, Texas
3+ years college, technical or vocational school
Major: Office Specialist
Devine High School
High School Diploma/GED
Occupational License or Certification
certified Tax preparer Certification Expires: Dec 31, 2015 Internal Revenue Service
Notary Public Certification Expires: Feb 19, 2017
State of Texas, Devine, Texas
Computer Skills
Typing Speed: 45 Words Per Minute
• Accounting Software (Peachtree, Quickbooks, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Desktop Publishing Software (InDesign, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Utility Software (Virus, File Compression, etc)
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Spanish - Good ( Read Write Speak )
Additional Skills
GROCERY CHECKING;TELEPHONE SALES;CONCESSION SALES WORK;LOADING AND UNLOADING;HAND SEWING;ZIGZAG SEWING MACHINE;EMBROIDERY WORK;CLOTH WORKING;EDITING;WRITING;CREATIVE WRITING;FICTION WRITING;READING WORK;PROOFREADING, billing, medicaid, private ins., answering phones, e-mail, windows, drafting correspondence, appointment setting, filing, charts(pulling, new), faxing, coping, scanning, dealing with patients, mental health and medical setting
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