ALICIA DE LA ROSA

210-***-****

acvabi@r.postjobfree.com

Summary of Qualifications

Microsoft Office proficiency

Meticulous attention to detail

Time management

Self-directed

Resourceful

Strong interpersonal skills

Computer-savvy

Excellent communication skills

Customer service-oriented

Multi-line phone proficiency

Work History

Liberty Tax Services, devine, Texas

Tax Preparer Jan 20, 2015 - Apr 15, 2015

prepared taxes, made copies, filed papers, answered phones, took messages, interpreted from English to Spanish, HILL COUNTRY COMMUNITY, Hondo, Texas

FAMILY PARTNER Jan 20, 2014 - Nov 25, 2014

helped families with resources and to understand and deal with the mental diagnose(s) of their children. Observed meetings with teachers, school admin, counselors, and helped with emotional support. Entered notes into program, scanned, faxed and filed charts, answered phone and email. Traveled to home visits, school visits, helped with SSI, government benefits.

Jackson Hewitt Tax Services, Lytle, Texas

Tax Preparer Jan 01, 2013 - Apr 15, 2013

Maintained up-to-date knowledge of store policies regarding payments and returns Achieved high sales percentage with consultative, value-focused customer service approach. Developed highly empathetic client relationships.

Served as a bilingual Spanish/English customer service representative. Expressed appreciation and invited customers to return the following year. Verified that information in the computer system was up-to-date and accurate. Processed confidential tax information.

Scanned tax information

e-mailed information

South Texas Rural Health Services, Inc, Cotulla, Texas Patient Services Clerk Apr 18, 2011 - May 18, 2011 making appointments, filing, making/updating charts, scheduling, answering phones, faxing, coping, scanning, deposits,

MedTeam, San Antonio, Texas

home health/respite care Feb 06, 2011 - Mar 27, 2011 cleaning, cooking, dressing, companionship

Country Breeze Counseling Center, Lytle, Texas

Office Manager Nov 21, 2006 - Aug 04, 2010

Taking care of office duties that includes, making appointments, insurance claims, making copies, faxing, answering calls, dealing with clients, filling out applications LOVE CREEK ORCHARDS,

CASHIER Aug 01, 1996 - Aug 01, 1997

Education

Career Point Institute, San Antonio, Texas

3+ years college, technical or vocational school

Major: Office Specialist

Devine High School

High School Diploma/GED

Occupational License or Certification

certified Tax preparer Certification Expires: Dec 31, 2015 Internal Revenue Service

Notary Public Certification Expires: Feb 19, 2017

State of Texas, Devine, Texas

Computer Skills

Typing Speed: 45 Words Per Minute

• Accounting Software (Peachtree, Quickbooks, etc)

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• Desktop Publishing Software (InDesign, etc)

• EMail Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Utility Software (Virus, File Compression, etc)

• Word Processing Software (Word, WordPerfect, etc) Language Skills

English - Excellent ( Read Write Speak )

Spanish - Good ( Read Write Speak )

Additional Skills

GROCERY CHECKING;TELEPHONE SALES;CONCESSION SALES WORK;LOADING AND UNLOADING;HAND SEWING;ZIGZAG SEWING MACHINE;EMBROIDERY WORK;CLOTH WORKING;EDITING;WRITING;CREATIVE WRITING;FICTION WRITING;READING WORK;PROOFREADING, billing, medicaid, private ins., answering phones, e-mail, windows, drafting correspondence, appointment setting, filing, charts(pulling, new), faxing, coping, scanning, dealing with patients, mental health and medical setting

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