Customer Service Assistant

Andrea Jurado

**** *. ***** ******, *******, Illinois 60630

773-***-**** – **********@****.***

OBJECTIVE

Versatile Executive Assistant seeking a position that will provide me the opportunity to fully utilize my capabilities and grow.

SUMMARY

Versatile Executive Assistant

Experience in office procedures and supervision.

Excellent time management skills.

Pursuing a Degree

Experience in various software packages

Fluent in English/Spanish

PROFESSIONAL EXPERIENCE

2008-Current_ Pharmore Drugs, LLC, Skokie, Illinois

Position: Executive Administrative Assistant

Personal and Professional Assistant to owners.

Arrange meetings for all employees; maintain the calendars for the executives. Manage inter-departmental communication (e-mail, documentary and voice) ensuring timely and maintaining confidentiality.

Prepare and assemble media kits for marketing and public relations departments.

Arrange travel for C-level executives.

Plan and manage company events.

Organize, sort and assign mail distribution and delivery packages.

Periodic bank deposits.

Assist in invoice data entry & A/R as needed.

Monthly Credit Card Reconciliation and Payment Process.

Verify hours worked for both Nursing Staff and Reception.

Liaison with Directors of Nursing for 74 nursing facilities; arrange state audits and facilitate in their meeting all state requirements.

Updated facility contact records for staff to access

Supervise 4 receptionists.

Supply Orders & Inventory.

Member of the Wellness Program to support company’s efforts to control health care costs and encourage a healthy lifestyle among the company’s employees.

Member of the Safety Team which was put in effect to help reduce and prevent accidents in the work place.

Light bookkeeping for one of the company’s subsidiaries.

2006 – 2007: Magnum Insurance Agency, Chicago, IL.

Position: Customer Service Representative/Claim Department assistant/Cashier

Processed payments and endorsements for customers’ policies.

Managed car accident claims with corresponding insurance company; maintained continuous followed up with the customer and the company until claim was closed.

Promoted to Elite Customer Service/Claims Department Team at main office.

Assisted in call center and in sales for both personal and commercial lines departments.

2001 – 2006: Ace Hardware, Park Ridge, IL.

Position: Assistant Manager

Managed the cashiers.

Maintained inventory for each department throughout the store.

Scheduled deliveries for orders.

Managed the Customer Service Desk, responding to special requests.

Assisted the HR department in maintaining personnel records.

Opened and closed the store.

TECHNICAL SKILLS

MS Office Suite (Microsoft Word, Power Point, Excel)

Paylocity

ADP

Sage

Paycom

QuickBooks

EDUCATIONAL ACCOMPLISHMENTS

Oakton Community College – Accounting Technology Certificate 2016 & currently pursuing a Degree in Accounting.

Continental Academy –High School Diploma 2006

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