Customer service agent

Name: YOLANDE DORALUS

Address: *** * **** **, *** Angeles, CA 90044

Mobile: 1-424-***-****

Email: **********@*****.***

EMPLOYMENT HISTORY

Oct 2015 – Mar 2016 Americana Buffet and Grill, Baldwin Hills Mall, Los Angeles CA 90008

Hostess

• Greeted, accompanied customers to their tables, put silverware on the tables

Jun 2015 – Aug 2015 Normandie Bakery, The Grove Dr, Farmers Market, Los Angeles, CA 90036

Server / Cashier

• served customers, took and made orders, Displayed pastries in showcases

May 2014 – Apr 2015 Pelo De La Rose Beauty Supply, 3401 W 43rd Pl, Los Angeles CA 90008

Advisor / Cashier

• Gave advice on products and hair, inventory, Displayed products on shelves

Jan 2013 – Jun 2013 Disneyland PARIS, Chessy, Marne-la-Vallée, France

Tourism Amusement Operator

Greeted people, opened entrance and exit doors of shows

Gave information to the guests, kept spectacle room clean

Checked list securities procedures for opening and closure door

Jul 2012 – Sept 2012 Knights and Son “Olympic Games 2012” Stratford, London, UK

Event Steward

Gave information to the audience and media

Checked tickets of access to the grandstands and lodges

Feb 2012 – Jun 2012 Café Rouge Restaurant, Southgate, London, UK

Bar Attendant

Counted bar service orders and kept bar stocked

Made cocktails, hot and cold drinks, kept counter clean

Dec 2010 – Jul 2011

City Services Handling, Roissy Charles De Gaulle Airport, France

Passenger Service Agent

Handled check in, boarding, and arrivals, filled flights files, caring UMNR

Made airport announcements, opening and closure of flights

Jun 2010 – Dec 2010

WFS and Alysia Handling, Orly Airport, France "with Manpower"

Passenger Service Agent (temporary work)

Provided check in and boarding to passengers, caring UMNR

Dealt with arrivals, made airport announcements, prepared flights and filled flights files

Mar 2010 – Apr 2010

Swissport Handling, Roissy CDG Airport, France

Passenger Service Agent / Baggage services internship (Trainee)

Dealt with lost and found property, made airport announcements

Managed missing luggage files, carried and delivered luggage

May 2007 – Aug 2008

Swatch Jewelry and Watchmaker’s, Roissy CDG Airport, France

Shop Assistant / Duty free shop

Displayed goods on shelves in an attractive way, stock control, inventory

Provided advice and helped customers to find goods they required, changed batteries

Dealt with cash and card payments, cashier, readjustment and changed of wrist watches

Nov 2005 – Apr 2007

Holiday Inn Express Hotel, Roissy-en-France

Front desk / Receptionist

Took reservations and dealt with check-in and checked-out of guests

Answered phone calls and email queries from customers, passed on messages

Prepared guests arrivals, took payments and close out cash register

EDUCATION HISTORY

Jan 2010 – Apr 2010

INFA; Training Centre, Tremblay-en-France

Passenger Service Agent’s Certificate (Airport environment)

Sep 2008 – Jun 2009

Greta University, Champs-sur-Marne, France

Degree in Business Management

Sep 1998 – Jun 2000

Lycée Auguste Perdonnet (High School) Thorigny-sur-Marne, France

A Levels : Sales Diploma

REFERENCES

References upon request

Contact this candidate