Administrative Assistant Customer Service

Alison Musk

210-***-****, SATX ******@*****.***

OBJECTIVE STATEMENT

Desiring to obtain a meaningful and challenging position with a company that will enable me to use my educational background, my management skills, and ability to work well with people. EDUCATION

Bachelor of Psychology May 2011

The University of Texas at San Antonio Deans List

WORK EXPERIENCE

Senior Administrative Assistant/Office Manager October 2012- Present Sezar Energy, Ltd. San Antonio, TX

Handle all administrative detail; managing in/out correspondence including telecommunications

Develop and maintain a filing system and inventory control of office supplies

Create itineraries, monthly expense reports, HOA documents, daily production reports, invoices

Utilize digital productivity tools (i.e. Microsoft Office Suite, Quickbooks, Sherware)

Compose correspondence/reports/spreadsheets and confidential information; Certified Notary of Public

Coordinate company travel arrangements, schedule meetings and appointments

Give advanced secretarial support by conducting research for investors

Performs other duties as assigned

Patient Registrar/Pre-Admissions Post Verifier October 2011- Present Night Light Pediatrix Medical Group San Antonio, TX

Knowledge of HIPPA compliance Security standards with patient care and medical history

Greet and interview patients in receiving and obtaining all necessary account information and ensure necessary signatures

Entering, transcribing, recording, storing, and maintaining all account data

Perform pre-registration with various insurance websites to obtain benefit verification, authorizations, and referrals for patient accounts

Provide information to supervisors, subordinates by telephone, physician offices and ancillary departments

Registration Billing and Coding January 2012-March 2014 Night Light Pediatrix Medical Group San Antonio, TX

Completion of HIPPA compliance (2012- current)

Responsible for facilitating secure electronic and physical transference of sensitive medical information between the provider, patient, and insurance company

Organizes all of a patient's records, bills and statements and confirms that they are free from errors before coding information

Coding diagnoses recorded by physicians and transcribing into a format recognized across the health care industry

Works with OBR and GPMS patient registration programs ADDITIONAL EXPERIENCE AND SKILLS

Administrative Work: Ability to handle multiple tasks at once as related to office duties. Working knowledge of all Microsoft applications, Quickbooks, and Sherware programs. Handles and creates invoices, travel arrangements, and correspondence with business associates and executives.

HIPPA Compliant: Working 4 years in a medical office requiring comprehensive privacy of protected health information of patients. Including information privacy, information security, and standardization of transaction code sets.

Leadership: Skill to advance into a managerial position quickly, proven by internal promotions at Night Light Pediatrics. Ease working alongside fellow team members, and also managing these individuals using planning, problem solving, and interpersonal relations.

Dependability: Continuously on time, and ready for all shifts as proven by excellent attendance record. Meets deadlines. Responsibility of cash handing, store opening and closing procedures, and customer service problems solved independently.

Customer Service: Has provided excellent customer relations as proven by management and post positions which require daily interaction. History of resolving customer complaints, special requests, and inquiries to meet specific needs.

REFERENCES AVAILABLE UPON REQUEST

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