Human Resource Management

Emily R. Heuser, PHR, CCP

***/***-**** ************@*****.***

Profile

• Versatile human-resources leader with hands-on experience in diverse industries operating domestically and internationally

• Demonstrated high achiever with exceptional broad based knowledge and experience in human resources and organizational communication

• Ability to effectively manage large complex projects including managing the due diligence for several merger & acquisitions

• Creative and resourceful in generating ideas and solving problems

• Honest, open with a strong sense of ethics

• Action oriented and resilient to rapidly changing business conditions Areas of Expertise

• Strategic Planning, Compensation, Benefits, Project Management, Management, Communications, Workforce Planning, Organizational Development, Change Management, Training, Compliance, Recruitment, Staffing, Coaching, Counseling, Employee Relations, Team Building, Conflict Resolution, Leadership Development, Relationship building, Performance Management, Negotiation, Succession Planning Career History

Human Resource Director, Ingenious Technology, August 2014 - Present

• Reports directly to the CEO, overall responsibility for HR supporting 8 business units across the US

• Partner with executive management to grow the business through innovative human-resources management

• Activist on communication barriers, procedure break-downs and employee relation matters to foster a collaborative and positive work environment

• Implemented HR programs to meet business objectives and revenue targets

• Achieved 100% hiring targets while maintaining low recruitment costs

• Implemented a new compensation program successfully with 100% buy-in Human Resource Director, Cobham Plc, Saint Petersburg, Fl, April 2012 ~ August 2014

Revenue of $3 billion and total employee base of 12,000 worldwide

• Received an award from the President on successful completion of a high level transition project which entailed a transitioning all business functions from a New Hampshire facility to the new facility in the DC metro area with achieving revenue targets

• Managed the human resource aspect for a consolidation project closing 3 offices and opening up brand new office in Tampa, FL. This included hiring over 70 specialized positions and reducing half of the workforce to create one culture, centralize engineering and to outsource manufacturing

• Lead on new compensation program within our division and first site to launch it successfully by educating the workforce on a semi-open compensation strategy

• Collaborated with the senior management team to determine specific talent or development needs within the organization based on our strategic plan

• Proactively built a talent pipeline for future and anticipated leadership and professional roles within our company

• Conducted job analysis and provided selection tools for managers to assist in hiring the best talent for our organization based on our core competencies

• Provided coaching, counseling and career development sessions for senior leaders and staff

• Identified with the President all successors for each position within our team

• Articulated our business model and career value proposition at a high level to audiences, prospects and candidates

• Continually reviewed high potential talent and business relationships to all senior leadership

• Hired the entire senior leadership team within North America and built a development plan for each individual

• Conducted senior leadership training and workshops to develop our leadership talent

• Developed a short term and long term workforce plan based on the strategic plan

• Managed the entire performance management process for the strategic business unit

• Integrated several acquired companies into the company's culture and HR programs

• Partner with our UK parent company on various HR programs and recommended policy changes

• Managed the human resource function for the North America division which includes: Virginia, California, New Hampshire, Maryland, Florida and Dartmouth Canada offices

• Responsible for all change initiatives and providing solutions regarding all employee matters

• Implemented "Great Place to Work" for division with the highest participation in survey response in the company to initially start the program Senior Human Resource Generalist, Ericsson (EFI)/ Oceus Networks Reston, Virginia, 2010 – 2012

Annual revenue of $228 billion and 112,000 employees globally (Ericsson)

• Leveraged the use of applications and software to continually improve our recruiting strategy

• Developed a buddy and mentor program from the ground up to assist in the on- boarding process

• Created the first employee engagement survey with the management team to benchmark the current state of the workforce

• Highly involved in the spin-off team to transition benefits, policies, systems and other HR functions to the new company

• Implemented applicant tracking system, performance management system, HRMS/payroll system and on-boarding system to create more efficiencies and streamline new processes

• Evaluated and recommended changes to policies, procedures and services based on trends and business needs

• Developed market-based pricing compensation plan and implemented training and exercises for management to determine appropriate labor categories and map to appropriate ranges

• Researched, evaluated and adapted, as appropriate, new organizational development technologies, methodologies and concepts

• Counseled employees and managers on employee relations issues related to job performance, employee development, disciplinary actions, morale and legal issues; including appropriate use of communication and documentation

• Developed relationships and collaborated with all departments, vendors, employees and management

• Provided human resource solutions to address various needs throughout the organization

Senior Human Resource Generalist, TerreStar Networks, Reston, Virginia, 2006 – 2010

• Assisted with the strategic direction and input regarding overall Human Resource strategies that supports the culture, company direction and the business needs of the organization

• Developed workforce strategies for a startup telecommunications organization in the growth stage of development

• Played an integral role in the development and implementation of cross functional Human Resource initiatives and programs to ensure the company is meeting its objectives

• Implemented and developed the original benefit programs and initiatives for the company

• Involved with the due diligence process and coordinated the reverse merger from the parent company

• Developed compensation policies and procedures, along with creating a pay structure, determining benchmark positions, ranking internal positions, and analyzing market prices for all positions

• Managed the recruiting process, including hiring 3 to 5 people a week during company growth phase

• Led the HR department in converting HRIS systems and managed this from inception to completion

• Implemented an e-learning system and compliance training company-wide

• Developed the new employee handbook for The Company and launched it with success

• Terminated all benefit plans (including 401 k) from our parent company, assisted in development of the severance packages, and managed several employee severance and contract agreements

• Created the initial work flow processes and procedures for the human resources department

• Responsible for open enrollment, annual performance reviews, and other key initiatives

• Managed the compliance function to align with federal, state, and local employment laws

Human Resource Generalist, Acumen Solutions, Inc., Vienna, Virginia

(Washington DC Metro), 2005 – 2006

• Managed the HR function for 250 employees, which included: Alteritech (sister company), San Francisco office, Chicago office, New York office, UK office, and Virginia office (headquarters)

• Performed job analysis; wrote job descriptions; evaluated positions; participated in and analyzed market pay and compensation practices; developed pricing/pay structures and budgets; administered pay for performance, adjustments and/or other base and incentive compensation programs for new hires and continuing employees

• Managed the performance appraisal programs, compliance, and employee relations for the company

• Developed, recommended, and administered human resources policies and procedures to support the company philosophy, culture and strategic goals

• Solved sensitive to complex HR related issues and appropriately responded to employees and management providing recommendations, advice, counseling and support

• Lead the HR department in switching HRIS systems (Abra to ADP) and managed the project from beginning to end, which created another efficiency in the department

• Implemented Carrier Connections (electronic data feeds to benefit providers) and Payroll Connection (connecting HRIS system to payroll)

• Coordinated the performance evaluations, bonuses, and incentive compensation for employees, management, and executive team

• Presented new hire orientation to new employees and conducted exit interviews

• Handled all immigration issues with lawyer and answered any visa related questions Education

Masters of Science

Emphasis: Public Administration

Western Illinois University, Macomb, Illinois, 2003 – 2004; Graduated: December 18, 2004 Bachelor of Arts: Degree in Public Communication and Human Relations Emphasis: Organizational and Persuasive Communications Western Illinois University, Macomb, Illinois 1997 – 2001; Graduated: December 12, 2001 Minors: Marketing

Top Secret Clearance; Inactive Status - Received March 2012 Certifications

HRCI Professional in Human Resources, PHR, May 2007 Certified Compensation Specialist, CCP, April 2010 SHRM HR Generalist Certification, November 2007

Human Resource Management Certification, George Mason University, Dulles, Virginia 2007 CPR/First Aid/AED certified, June 2014

Training

ADP’s Workforce Now, Compliance Workplace Ethics, Healthcare Trends and Strategies for Controlling Costs, ADP’s HR/B Maintenance and Reporting Training, Emerging Trends in Immigration Law, Conflict Resolution, Sox Compliance, Human Resource Trends, 360 Feedback, Assessing the Value of Training, Trends in Public Administration, Balance Affirmative Action Training, ADP HRIS Training, ADP HRIS Training, Career Development Framework Training, Proctor Hospital Drug Screening Seminar, Razor’s Edge Training, Attended SHRM Conference, Workers’ Compensation Update, Silkroad Red Carpet, Silkroad WingSpan, Silkroad Greenlight, Ceridian Recruiting, Mercer Single Source One Affiliations

Society of Human Resource Management (SHRM), Dulles Virginia Charter – Society of Human Resource Management, Northern Virginia Technology Council (NVTC), World at Work Computer skills

ADP Workforce Now (HR, Payroll, Timekeeping), Abra HRIS, Ceridian HRIS, ADP HR Perspectives, ADP HR/B HRIS, ADP Employee Access, Balance AAP Affirmative Action Software, IBM and Macintosh literate, Microsoft Word, Photoshop, Macintosh Grade, MS Works, PowerPoint, FrontPage, Excel, SPSS 12.0, Razor’s Edge, Groupwise, Windows 95/98/2000/XP, Internet, Adobe Acrobat, Publisher, Outlook, Web page design, Picture-It, Flyer and Brochure design, e-mail

Awards

• Award at Acumen Solutions for success with open enrollment

• Award at Acumen Solutions for a successful implementation of ADP’s HRIS & Employee Access

• Award at Oceus for involvement with the successful spin-off of Ericsson Federal to Oceus

• Award at Oceus for implementing a successful implementation of Open Hire and RedCarpet

References Available Upon Request

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