Customer Service Management

STEVE J. CALVIN Résumé of Qualifications

918-***-**** *****@****************.***

Objective...

To obtain a leadership position in a dynamic corporation utilizing management, organization, negotiation, and leadership skills in order to improve operations and increase profitability by delivering projects/products safely, on time and within budget.

Summary of Qualifications...

Top performing professional offering 20+ years of management experience with a proven record for collaborating with cross-functional technical and management teams in order to surpass requirements related to product/project development, additional skill sets include;

- Strategic Planning - Priority Assessment - Business Continuity

- Scheduling Expertise - Contract Negotiations - Project Control

- Milestone Identification - Scope Management - Support Management

- Risk Management - Resource Allocation - Issue Management

- Cost Control - Quantitative Analysis - Project Documentation

- Business Development - Risk Analysis - Budgeting/Forecasting

- Process Improvement - Team Building - Assessment Analysis

Strong relationship building, communication and problem solving skills for directing teams, developing objectives, delegating activities and achieving goals in a rapidly changing environments

Confirmed ability for troubleshooting problems and developing processes in order to resolve technical and customer service issues combined with diplomatic communication skills

Strategic thinking skills for identifying issues, developing creative solutions and designing effective approaches to respond to critical matters in a deadline driven arena

Extensive knowledge and experience leveraging Lean principles to analyze processes and implement changes that improve key process indictors

Leadership and supervisory skills necessary for developing and directing team members, scheduling employees and measuring performance as well as conducting training sessions

Computer skills to include numerous proprietary software programs, MS Office: Excel, PowerPoint, Word, and Outlook, Melita Dialer, RSI Atlas, and VRU

Education...

Bachelor of Business Administration – Marketing – NSU – Tahlequah, OK

Affiliations...

Oklahoma Manufacturing Alliance

Minority Business Development Agency

Native American Chamber

Tulsa Arthritis Volunteer

Youth Volunteer Baseball Coach

Professional Experience...

Calvin Industries, LLC – Tulsa, OK 03/08 – Present

Owner/President

Perform all aspects of HR; interviewing, recruiting, hiring, training and progressive discipline of all employees

Design and implement a schedule of routine preventative maintenance and regularly scheduled tear down and rebuild of equipment to ensure maximum productivity

Prepare all relevant financial documents to include; P&L, General Ledger, Payroll, Accounts Receivable & Payable, as well as end of month/year tax documents

Responsible for office & shop management, outside sales, set up and operation of manual & CNC machines, maintenance & repair of machines & equipment

Supervise up to 20 employees, production schedule and maintain high quality products in a fast paced environment, while delivering on time and under budget

Evaluate and maintain stock levels to ensure lean operations; inspected, reviewed, and evaluated work methods and procedures to ensure compliance

Develop new business clients as well as ensuring quality customer service and products to current clients

Loomis, Fargo & Co – Tulsa, OK 2001 – 2008

Area General Manager

Rated #1 area in nation for four consecutive years; 2004 – 2008, increasing market share from approximately 15% to 80%

Responsible for all currency and coin for the Federal Reserve System in the state of Oklahoma transferring daily to the Federal Reserve in Dallas, TX

Trained and supervised up to 200 direct reports in multiple locations

Ensured proper maintenance procedures for truck fleet, buildings, properties and equipment

Built morale within area by practicing good listening skills, communicating effectively, sharing information and by being accessible to all employees

Anticipated and addressed variances that effected performance; taking required actions as necessary to meet objectives and or deadlines

Developed and implemented area marketing and sales plans based on best practices and organizational goals and objectives

First Credit Solutions – Tulsa, OK 1998 – 2000

Vice President / Director

Participated in the original strategic planning and start-up of the operation

Selected software vendors, software programs, dialer, and other IT services

Authored Credit Manual and other internal process manuals for use in establishing training prodigal for all new employees

Responsible for more than 75% of portfolios within the company

Profile...

Results Oriented…Technical Aptitude…Strong Problem Solving Skills…Intelligent…

Personable…Collaborative Management…Critical Thinking Skills…Ethical…

Customer Focused…Ability to Motivate and Challenge Teams…Sound Judgment…

REFERENCES AVAILABLE UPON REQUEST

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