PATRICIA TILLMAN

**** **** *** **** - *******-Salem, NC 27106

acva9n@r.postjobfree.com 336-***-****

WORK EXPERIENCE

Customer Service Representative Call Center

Outbound Telephone Surveyor - Market Research Surveys – January 2016 – Present date.

Job Description

Conduct Marketing Surveys via automatic dialing system.

Customer Service Representative/Shipping- (Call Center)

The Resource – Employment Agency – October 2015 – January 2016.

Job Description

Process customer orders per day via phone, fax and Internet in an inbound call center,

Key in data entry system,

Answer product, pricing and order status inquiries,

Assist with software questions and data entry (help desk);

Assist with corporate events.

Receptionist

Lindsay & Gardner, CPA’s LLP – January 2015 – April 2015

Certified Public Accountant Firm

Job Description

Greet walk-in customers and potential customers in a pleasant and courteous manner and direct them as appropriate.

Receive payments and provide receipts for payments made.

Screen, forward calls or take messages and answer routing customer inquiries regarding services, office location, office hours, etc.

Schedule and confirm follow-up appointments

Check voicemail and email throughout the day

Preparing marketing packets

Follow up with appointments and cancellations

Scan and file documents

Track office supplies

Processing mail

Perform other related duties as assigned.

Paralegal

Devin Thomas Law, PLLC – December 2014 – April 2015

Job Description

Provide support to attorney through the performance of a full spectrum of administrative, legal research, and documentation production/management responsibilities.

Personal Injury: converse with Medicaid, Medicare, as well as other health insurance companies. Request Medicaid, Medicare, and health insurance lien. Request Medical payment and reduction of clients’ bills. Update clients and insurance adjusters on client files. Follow up on settlement offers among other task designated by the attorney.

Workers' Compensation: Intakes, converse with defense counsel, adjusters, Industrial Commission's staff, medical providers, nurse case managers, and clients. Manage case files. Filing of forms, motions, and Orders with North Carolina Industrial Commission office. Update clients on the client's files among other task designated by the attorney. Directed the scheduling of mediation, hearings, telephonic conferences, meetings, depositions and independent medical evaluations.

Accomplishments Workers' Compensation: Participation in the full cycle of court filing production and response, including pleadings, interrogatories, forms, motions, and Orders.

Leveraged superior analytical skill and technical proficiency to conduct detailed and thorough research into statutes and case law precedent using professional services and Internet resources.

Developed expertise into the procedural requirements of filing legal documents with the North Carolina Industrial Commission Office.

Paralegal

Mike Lewis Attorneys – December 2014 – January 2015

Job Description

Workers’ Compensation

Intakes, converse with defense counsel, adjusters, Industrial Commission's staff, medical providers, nurse case managers, and clients. Manage case files. Filing of forms, motions, and Orders with North Carolina Industrial Commission office. Update clients on the client's files among other task designated by the attorney. Directed the scheduling of mediation, hearings, telephonic conferences, meetings, depositions and independent medical evaluations

Paralegal

Bradley Law Group – July 2013 – December 2014

Job Description

Provide support to the personal injury and workers’ compensation attorneys through the performance of a full spectrum of administrative, legal research, and documentation production/management responsibilities.

Personal Injury: Converse with Medicaid, Medicare, as well as other health insurance companies. Requested Medicaid, Medicare, and health insurance lien. Requested medical payment and reduction of clients’ bills. Update clients and insurance adjusters on client files. Follow up on settlement offers among other task designated by the attorney.

Provided support to a busy office of litigation attorneys. Drafting legal documents, affidavits, and preparing orders. Guided case managements for the attorneys, ensuring compliance with filing deadlines and court dates while creating new system profile for clients. Coordinated all communications between the attorneys, investigators, court clerks, and judges. Directed the scheduling of mediation, hearings, telephonic conferences, meetings, depositions and independent medical evaluations.

Paralegal

Oxner, Thomas + Permar, PLLC – September 2008 – December 2012

Job Description

Responsible for fulfilling a critical role providing support to the workers’ compensation law firm through the performance of a full spectrum of administrative, legal research, and documentation production/management responsibilities.

Engaged in a variety of functions related to new client acquisition, including the creation of files.

Communicated extensively with a network of interested parties in each case, including the North Carolina Industrial Commission Office, defense counsel, adjusters, medical providers, and plaintiffs.

Participated in the full cycle of court filing production and response, including pleadings, discovery requests, interrogatories, forms, motions, and orders.

Leveraged superior analytical skill and technical proficiency to conduct detailed and thorough research into statutes and case law precedent using professional services and Internet resources.

Developed expertise into the procedural requirements of filing legal documents with the North Carolina Industrial Commission Office.

Paralegal

Womble Carlyle Sandridge & Rice, PLLC – December 2005 – May 2008

Job Description

Provided support to a busy office of litigation attorneys, drafting legal documents, affidavits, and preparing orders.

Guided case management for the attorneys, ensuring compliance with filing deadlines and court dates while creating new system profiles for clients.

Conducted case law research in the law library and on the Internet.

Coordinated all communications between attorneys, investigators, court clerks, and judges.

Directed the scheduling of depositions and independent medical evaluations.

Gained invaluable experience in the production of Adverse Event Reports.

Entrusted with incorporating information received from the courts into client profiles in the system.

SKILLS USED

Excellent customer service,

Interpersonal oral/written, and communication skills,

Professional phone manner,

Ability to work independently as well as with a team,

Working knowledge of Outlook and Microsoft Office Programs, including Word and Excel,

Knowledge of basic office equipment knowledge (fax, copier, printer, scanner, phones, filing systems),

Ability to meet schedules and timelines;

Organizational and time management skills.

EDUCATION

A.A.S. in Paralegal Technology

Forsyth Technical Community College

Winston-Salem, NC

2002 - 2005

Contact this candidate