TINA TYSMAN

**** ************ ****** ** #**, Baroda, Michigan 49101 (H) 269-***-**** (C) 269-***-**** acva99@r.postjobfree.com

Professional Summary

Highly analytical, deadline-driven person who completes activities with accuracy and speed. Enthusiastic and well-organized with solid background in data entry, schedule management and event planning. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.

Silverspoon Restaurant – Baroda, MI 49101

Consistently provided professional, friendly and engaging service.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Addressed diner complaints with kitchen staff and served replacement menu items promptly. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service. Trained new employees

Customer Care Representative

Aerotek Professional Services (Whirlpool Call Center) – Benton Harbor, MI

10/2010 to 03/2011

Effectively managed a high-volume of inbound customer calls.

Answered a constant flow of customer calls with 200 calls in queue per minute.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Identified chronic customer issues by creating and maintaining customer complaint log.

Referred unresolved customer grievances to designated departments for further investigation.

Shipping Clerk

Wilton Precision Steel – Wilton, IA

07/2007 to 11/2008

Assisted with receptionist duties, file organization and research and development.

Enforced the on-time shipment of products to create exceptional customer experiences.

Entered numerical data into databases in a timely and accurate manner.

Organized forms, made photocopies, filed records and prepared bill of lading

Education

Graduated 1980

Some college coursework in Business Accounting and Finance at Lake Michigan Community College in 1990.

Recipient of National Dean’s List Award

I have experience in bookkeeping with The Salvation Army in Muscatine Iowa; Accounts Receivable/Payable, Payroll and Employer Taxes with Fry Electric and Hotel Muscatine in Muscatine, IA., and Administrative Assistant at Ruhl And Ruhl Realtors in Muscatine, IA.