Assistant Branch Manager
Resume:
Terence T. Pinder
Winterville, NC ***** (C) 252-***-**** ********@*****.***
Objective
Military Veteran with 13 years of sales experience seeking to transfer skills into an Information Technology position that will allow me to contribute to a team while expanding my knowledge and skills.
Technical Skills
Routers and switches configuration; knowledge of routing protocols
Good understanding of OSI Model, TCP/IP protocol suite
Troubleshooting hardware and software problems
Installing and configuring the peripherals, components and drivers.
Installing software and application to user standards.
Computer assembling and maintenance.
Microsoft Office Suite, Windows 7, Internet Explorer, Google
Education
Miller- Motte College Greenville, NC 7/16/2014- 12/23/2015
Network Administration & Security-Certificate
Professional Experience
Assistant Manager Hertz Car Rental Greenville, NC 07/2014 to Present
Maintain a fleet of 70-80 vehicles and supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc).
Build positive and professional rapport with current accounts and support relationships with new accounts.
Supervise coach and create works schedules for a team of part time staff members.
Follow up daily on goals and objectives for each employee, providing coaching and consistent feedback on performance.
Assist in generating new business by making sales calls and fulfilling financial goals created for office.
Communicate consistently and frequently with branch manager about sales progress and goals.
Assist in maintaining service quality standards following policies and procedures daily.
Perform phone skill coaching to achieve branch phone shop scores of at least 70%.
Wireless Sales Consultant Cellular Sales Greenville, NC 07/2012 to 07/2014
Established rapport with prospective and/or return customers.
Negotiated and closed sales, meeting or exceeding sales goals.
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Management Assistant Enterprise Rent A Car Greenville, NC 12/2007 to 05/2012
Maintained a fleet of 50-60 vehicles supervise and reserved vehicles for requested times and keep records of items rented.
Answered telephones to provide information, explained rental fees, policies and procedures Prepared rental forms, obtaining customer signature and other required information..
Rented vehicles, arranged for provision of services to customers, and accepted returns.
T.Pinder Resume
Page II
Sales Representative United American Insurance Farmville, NC 02/2007 to 10/2007
Explained features, advantages and disadvantages of various policies to promote sale of insurance plans and calculated premiums and establish payment method.
Customized insurance programs to suit individual customers, often covering a variety of risks.
Sought out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Store Manager Game Stop New Bern, NC 02/2005 to 01/2007
Engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitored sales activities to ensure that customers received satisfactory service and quality goods.
Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Planned and prepare worked schedules and kept records of employees' work schedules and time cards.
Hired and trained new hires, instructed staff on how to handle difficult and complicated sales.
Assistant Store Manager Athletes Choice – Goldsboro, NC 9/2003 to 1/2005
Conducted inventory of stock and reordered when inventory dropped to a specified levels.
Estimated consumer demand and determined the types and amounts of goods to be sold.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Military Experience
Administrative Clerk United States Marine Corps Camp Lejeune, NC 10/1993 to 05/1996
Letters of Recommendation Reference Available Upon Request
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