Customer Service Representative
Resume:
Maracas, Lahug, Cebu City
Email: ***********@*****.***
Contact Number: 092********
Jun Jefferson C. Dalanon
Objective
Seeking a professional and challenging role in a company that would allow me to demonstrate my skills in Employee Relations. I am looking for an opportunity to display my exceptional skills in conceptualizing, planning and executing programs, managing tasks and delivering concrete, measurable results.
Personal Competencies
Excellent written and verbal communication skills.
Extremely productive in a high volume, high stress, environment
Self starter with a can do attitude
Highly Adaptable and Resourceful
Efficient Public Relations and Liaison Skills
Employment History:
Team Member/ Team Lead in Training - Target ( December 2012 to Present ) Eperformax Contact Center and BPO
Resolved challenging issues with customer service.
Monitored team member’s progress to improve work process efficiency.
Handled escalation/supervisory calls.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Customer Service Representative (August 2011 to July 20012), Convergys, Philippines
Attended inbound calls in support of clients’ products needs and queries.
Conveyed step by step instructions to resolve issues in a reassuring manner.
Catered to clients’ queries about basic trouble shooting of products.
Human Resource Officer (June 2010 to July 2011), Sto. Niño Smart Child Learning Center
Supervise and manage all day-to-day office administrative activities.
Monthly updating of the Leave records of all the Employees & Leave applications.
Maintaining the records of the employees’ personal file.
Handling pre and post recruitment.
Keeping a day to day check of all the matters related to Attendance.
Guest Service Agent( December 2010 to April 2010 ), Golden Peak Hotel and Suites
Attended inbound calls in support of clients’ needs, queries and complaints
Accepts Hotel bookings and reservations
Managed the customers related tasks such as giving room, taking cash, provide customers requirements etc.
Maintained the office area and desk clean and neat to facilitate the customers.
Care Assistant/ Acting Senior Carer ( May 2008 to October 2009 ) Longmead Court Nursing Home, UK
Shared with other staff in meeting the personal care needs of residents in a way that respects the dignity of the individual and promotes independence and choice.
Helped in the care of the residents physical and spiritual environment and in the general day to day activities of the home.
Worked with disabled and mentally challenged elderly and with Alzheimer's/ Dementia elderly.
Provided a wide range of assistance and instruction. Done other duties as assigned.
Office in Charge (April 2007 to April 30, 2008 ), Sto. Niño Smart Child Learning Center
Responsible for day to day operations of the school.
Carries out administrative functions such as facilitation of school enrollment and record keeping.
Preparing of school budget for its expenditures such as school maintenance as well as payroll of teachers and maintenance personnel.
Education:
University of San Carlos
Bachelor of Science in Nursing
References:
Mr. Jim Llauder
PDEV Supervisor – Target
Ms. Francis M. Gimena
Jr. Data Analyst – Target
Mr. Vincent Lugo
PDEV Coach - Target
Mr. Miguel Antoine Caram
PDEV Coach – Target
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