Customer Service Representative

Zulema C. Blanco

************@*****.*** Cell: 646-***-**** 1047 Jefferson Avenue Brooklyn, NY

Objective: To acquire a challenging position as A Customer Service Representative with responsibilities where I may contribute my abilities and creative skills. Also to portray a positive image of the organization by conversing with guest answering their questions, resolving issues and ensuring customer satisfaction by going above and beyond at all times.

Skills and Qualifications: Reputation for outstanding customer service,

Microsoft Office (Word, Excel, PowerPoint)

Have a friendly, positive and upbeat personality,

Highly skilled in operating telephone systems and switchboards with excellent telephone etiquette,

Great communication skills with the ability to work under pressure

Tuscany Café, Jamaica, NY January 2015- Present

Hostess/ Bartender

Greet and/or acknowledge guests arriving within 30 seconds

Present menus, engage in polite conversation, create a personal dining experience, answer questions, and offer information on all menu items and beverage items that Tuscany Restaurant offers

Walk through the dining room to ensure guests are satisfied; answers questions; advises servers and bus persons of any specific service needs

Serve wine, and bottled or draft beer, Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks

Admiral Staffing Inc, New York, NY July 2014- December 2014

Telephone Operator and Dispatcher

Data Entry; Answered, recorded, logged, and processed all calls, requests, questions and concerns

Operated multi-line telephone in timely and professional manner

Relay work orders, messages, and information to delivery team, supervisors and co-workers using telephones or two-way radios

Sleep Inn Hotel, Brooklyn, NY December 2013- June 2014

Front Desk Clerk

Greeted arriving guest, scheduled appointments, and handled administrative and clerical duties in a professional manner

Provided the highest quality of services to all guest at all times and maintained the hotel's reputation of services and hospitality

Handle guest check in and checkouts professionally and in a welcoming and specialized manner

Fairway Market, New York, NY October 2012- November 2013

Customer Service/ Greeter

Provide exceptional level of customer service and maintain professionalism at all times to resolve all customer issues and information on product and groceries

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult customers

American Eagle, New York, NY November 2011 – April 2012

Operations Staff

Provide excellent customer service. Met and exceeded sales quotas for shifts. Display a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike

Education

Wood Tobe-Coburn, Associates Degree in travel and Hospitality Graduated 2009

Thomas Jefferson HS, High School Diploma Graduated 2007

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