Connie Morgan-Johnson

***** ********* ****

Euclid, Ohio 44117

216-***-**** (Cell)

216-***-**** (Home)

Profile

Credit/Collections/Cash Application & A/R Management: Seasoned A/R & Credit manager of

14 years, experienced in all facets of accounts receivable functions including cash application,

Billing, management and training. A dedicated professional with strong analytical, organizational

and communication skills.

Skills Summary

Cash Application Excel AS400

Billing Microsoft Word Dun & Bradstreet

Collections EDI Credit Application Approvals

Credit Card Processing FACTS Bankruptcy Claims

Credit Manager Macola Interviewing

Strong Communication Skills Microsoft Office Detail Oriented

Professional Work Experience

SUPPLY SIDE USA, INC. - INDEPENDENCE, OHIO March 2008-Present

(Supplier of all products to the parcel service and moving and storage industry)

A/R Manager & Credit Manager/Cash Application

Approves all credit applications and sets up all new accounts in system.

Approves all orders for credit release daily

Manages Lockbox and Manual Deposits

Executes all cash application

Supervised and trained assistant on cash application and collections

Processes all lockbox deposits daily to ensure timely posting to customer accounts

Processes all credit card payments

Makes collection calls when necessary and provides back up to customers for payment resolution

Reports to CFO and assists with G/L accuracy

Prepares and makes all bank deposits

Executes electronic bank transfers

Takes control of collections with all major accounts while supervising 2 collection representatives in dept.

Steps in to help sales team and customer service with billing and credit issues

Monitors aging report for all customers

Assists with month end closing

Acts as back up for Account’s Payable Department. Auditing and matching vendor invoices to purchase orders to detect discrepancies. Entering vendor invoices into system and preparing and printing check payments to vendors.

SPERO CORPORATION - STREETSBORO, OHIO Feb 2005-Mar 2008

(Manufacturer and distributor of commercial & industrial lighting fixtures)

A/R Manager/Cash Application

Manages all functions of the accounts receivable dept.

Cash Application

Processed all daily deposits to ensure timely posting to customer accounts

Handles all credit approvals on purchase orders

Reviews and establishes credit worthiness for all new applications.

Makes all collection calls as needed daily

Handled daily Billing

Performs extensive research to resolve deduction matters

Supervised customer service to assure proper handling of credits, returns, pricing issues, shortages and damage claims.

Significantly improved the 90-day delinquencies on aging by using extensive research to determine resolutions by collection, cleanup or some write offs.

MAGIC AMERICAN PRODUCTS INC–BEACHWOOD, OHIO Jan 2000–Feb 2005

A leading distributor of chemical cleaning and household items.

A/R Supervisor/Cash Application

Supervised accounts receivable dept., which included 3-collection reps and 1 cash application specialist

Conducted all training in areas of collection, cash application and processing credits

Managed multi-million dollar accounts such as; Home Dept, Lowe’s, Wal-Mart, Ace and Tru-Value Hardware.

Significantly reduced the A/R balance by approx. 35% in 1st year by persistently staying on top of collections and charge backs for more than 1,000 accounts.

Performed extensive research to resolve charge back disputes in areas of shortages, damages, pricing, compliance and billing.

Designed customer service forms, which improved efficiency and accuracy while handling calls from customers.

Reviewed and established credit worthiness for new customer applications

Helped to develop promotional agreement forms for the sales dept. in efforts to aid when verifying and resolving deduction issues proactively with customer.

Demonstrated total leadership while acting as liaison between A/R and all other departments within the company.

Prepared and made daily bank deposits.

Acted as back up for cash application when needed

Assisted with the interviewing process and conducted all training for new employees to A/R

KAYE & SILVER BROKERAGE CO. – BEACHWOOD, OHIO Jan 1984–Jan 2000

(Snack Food and Candy Broker)

Account Exec. & Customer Service Rep

Reviewed and edited purchase orders daily

Complete follow up and follow through on all purchase orders from time entered to vendor to time of delivery to customer’s satisfaction

Kept files updated on all product specifications

Reconciled commission statements

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