Sales Customer Service
Resume:
Brian Barringer
**** ********* **. **** ****, SC 29732
*****************@*****.***
SUMMARY
Seasoned professional with proven ability to adapt to change seeking a new role in a growing company with a dynamic environment.
SKILLS
Experience with PeopleSoft, Avaya, AS400, Linux and other financial software
Skilled in credit control policies, federal regulations, consumer lending
Proficient in MS Office suite applications
EXPERIENCE
Sales Agent, RedVentures
2014-Present
Accept inbound calls to provide product information while qualifying customers for appropriate products/services. Negotiated contracts and agreement terms while showing product value. Processed financial verifications and payments and scheduled appointments for installations.
Customer Care, Windstream
2013-2014
Managed Inbound/Outbound to improve customer relations. Resolved customer telephone and internet issues through remedy/repair processes. Leveraged sales skills to upgraded customers to new packages. Scheduled customers for installations and processed payments.
Financial Sales, Providence Financial
2012-2013
Implemented a consultative selling approach on all inbound/outbound calls with above average conversion rate, producing exceeding net sales volume during average month. Conducted business to business telephone sales with new and existing customers, negotiated loan terms and agreements.
Account Manager, Debt Collections
2006-2012
Account Management including customer service, data entry, processing payments, negotiations for payment arrangements and cyclic inventory. Locating clients by skip tracing and notification of delinquent accounts by telephone. Negotiated resolutions to receive payment and prepared statements for the credit department to reflect positive or negative customer standing. Daily use of accounting practices, GAAP and applicable tax laws and the FDCPA.
EDUCATION
Central Piedmont Community College, Adult Diploma, Charlotte, NC 1989
United States Army, Material Logistics Control, Ft. Lee, VA 1992
Techskills, MS Office, Charlotte, NC 2004
Discovery Academy, Professional Investigator Course, Scottsdale, AZ 2006
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