IT Support
Resume:
Joshua Justin Leonard
Durham, NC 27713
252-***-**** **********@*****.***
SUMMARY OF QUALIFICATIONS
Driven dedicated business professional, committed to aligning personal work efforts with overall business objectives. I possess a concise understanding of deadlines, budgetary constraints, prioritization of mission critical tasks, and work incredibly well within cross-functional team environments. Excellent communication skills with experience in public speaking in both large and small group settings. I am a logical decision maker and problem solver with well-balanced reasoning skills and a disciplined multitasking work ethic, driven by my passion for helping people and promoting business growth. I possess a natural leader ENTJ personality type and have a great deal of professional experience in a wide array of fields including IT support, project management, multimedia broadcasting, event planning & production, and business development.
SKILLS INVENTORY
Project Coordination/Management
1st Tier & 2nd Tier IT Help Desk Support
Microsoft Enterprise Platform/MS Office Suite
Active Directory
Ticketing Systems/Documentation
LAN/WAN
Professional Experience
HISTORIC CITY MARKET, Raleigh, NC Summer 2014 – Fall 2014
Downtown Raleigh retail and restaurant district
Project Coordinator
Planning and execution of operational and project activities.
City Market Centennial Celebration
oEvent marketing including writing of promotional pieces for local publication.
oCoordination of band bookings, pro audio & lighting procurement, and negotiation of a 50% savings in stage rental costs.
oResearch & Archival of documents and photographs of City Market's history for promotional materials and display.
Tenant Management & Outreach
oDay-to-day contact and operational support for all tenants on a variety of issues.
oAccount management of tenant advertising across multiple platforms and mediums.
oOn-site IT support and system administration for internal corporate office and tenants.
Business Planning & Development
oPlanning, brainstorming, and drafting of business plan.
oB2B vendor management, equipment sourcing and procurement (Including RFP's)
oMeeting with potential proprietors and community business leaders to establish partnerships
(Part-time work while enrolled in college)
DURHAM TECHNICAL COMMUNITY COLLEGE, Durham, NC Spring 2012 – Summer 2012
Community college serving the greater Raleigh-Durham metropolitan area
Project Lead
National Science Foundation grant funded project to create a remote access virtual computer lab environment for DTCC students.
Project plan development, resource management, milestone reporting, and stakeholder communications throughout all phases of the project lifecycle.
Development of project playbook so that work packages and work breakdown structures and other details could be managed and executed by future personnel.
Timely achievement of project milestones and deliverables with minimal budget allocation and resource capacity.
(Co-Op work while enrolled in college)
TALECRIS BIOTHERAPEUTICS, INC, RTP, NC Fall 2006 – Fall 2008
Biotechnological pharmaceutical manufacturing company which delivered life-saving and life-sustaining protein therapeutics
Help Desk Support / Project Expeditor
Coordinator of project and operational activities for the Information Systems Infrastructure Manager which included a nationwide network of 50+ plasma donation centers.
Hardware/Software vendor management, installs, deployments, cabling, telecom, networking, and support.
Travel for IT site surveys, inventory tracking, and asset management.
Exchange/Outlook email platform migration.
1st and 2nd tier help desk and issue response mitigation.
Active Directory / Domain Management
LAN/WAN Networking Support
Mobile device procurement, security, and support.
Management of VPN credentials and authentication.
Responsible for IT standardization during mergers and acquisitions of new plasma centers.
(Pursued college degree upon two year contract conclusion)
MULTIMEDIA ENTERTAINER & BROADCASTER Fall 2000 – Present Self-employed freelance disc jockey & radio personality
Mobile/Club/Radio DJ
15+ years of experience performing at a multitude of venues, events, and formats.
Procurement, setup, and maintenance of pro audio and lighting hardware.
Client Consultation and event planning.
Recording, sequencing, mixing, programming, and mastering using various pro audio live and post-production software.
Prime time 8-10PM DJ/host of “Club 91.3” on WZMB 91.3 FM (2002-2003)
Podcast Creator/Host/Webmaster (FFLpodcast.com)
Fantasy football & sports podcast featuring a rotating panel of league-mates as guests and co-hosts.
25+ episodes published, averaging 100-200 listeners per show in its first season.
Unique listeners from 56 countries and over 1,400 cities all over the world.
Included in the fantasypros.com directory of the web's best fantasy football podcasts.
Upkeep of all podcast related social media feeds including twitter and facebook.
Dissemination of podcast via RSS, itunes, stitcher, and soundcloud.
Sportswriter of online player rankings and podcast companion column called “The Extra Point”
Webmaster, web designer, and creator of all FFLpodcast.com content.
Education
University of North Carolina, Chapel Hill Winter 2015
Bachelor of Arts, Management & Society
Bachelor of Arts, Psychology
Durham Technical Community College (Cum Laude Graduate) Spring 2013
Associates of Applied Science, Computer Information Technology
Associates of Applied Science, Networking Technology
Associates of Applied Science, Information Systems Security
*Inducted Member of Phi Theta Kappa
Portfolio Links
FFL Podcast – http://www.fflpodcast.com
UNC Cognitive Science Project – http://cogsciencefordummies.web.unc.edu
Professional References
Ted Aravidis, Talecris Biotherapeutics, Inc (Formerly)
IS Infrastructure Manager/Deputy Director
***@***-*************.***
Harry Bulbrook, Durham Technical Community College
Program Director & Instructor – Networking Technology, and Information Systems Security
919-***-**** ext. 8151
*********@**********.***
Kara Guido, Historic City Market
Events and Marketing Director
*********@*****.***
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