Ramon Angelo Marceni Arellano

Residence Address: 0704 Almon St., Looc, Calamba City, Philippines

Present Address: Building 4, Zone 38, Al Sadd, Doha, Qatar Contact Number: +639**-***-**** (Philippines), +974-****-**** (Doha, Qatar) Email Address: acva2i@r.postjobfree.com

OBJECTIVE:

To achieve a stable and progressive career path in order to enhance my capability as a person and an employee by means of honesty, hardworking, and full dedication to the job assigned. PERSONAL DATA:

Civil Status: Single

Sex: Male

Age: 23

Birthday: July 14, 1992

Birth Place: Calamba, Laguna, Philippines

Nationality: Filipino

Height: 5’ 7”

Weight: 120 lbs.

Religion: Roman Catholic

EDUCATION:

College Level: Bachelor of Science in Hotel and Restaurant Management Philippine Women’s University – CDCEC

Calamba City, Laguna, Philippines

June 2009 – April 2013

PREVIOUS JOB:

Barista

March 01, 2014 – March 31, 2016 (2 years)

Seattle’s Best Coffee

Main Office: 4th floor PIFCO Building, 2300

Don Chino Roces Extension, Makati City,

Philippines

SKILLS:

Responsible for serving all products with friendly, individualized attention towards each customer.

Responsible for educating customers about our premium coffees and menu items.

Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.

Verbally receives and calls back customer orders in a friendly manner.

Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.

Answers customer questions regarding coffee blends, preparation, and product freshness.

Fulfills any other duties the store manager, assistant manager or shift supervisor assigns and represents Seattle’s Best Coffee in a professional manner.

Ensures that all customers are educated on our products and services.

Maintains the highest quality, consistent product standards.

Follows Company drink recipes and procedures.

Proficiently prepares blended and cold drinks provided by the store.

Responds proactively to prevent customer service situations.

Highly-motivated, diligent, responsible, enthusiastic, trainable and dependable, has a huge capacity and willingness to learn.

TRAINING:

House Keeping Manila Hotel (5 Star Hotel)

One Rizal Park, Ermita, 0913 Manila, Philippines

January 2013 – April 2013

SEMINARS ATTENDED:

The Barista Basics Gloria Jean’s Coffee

Conducted on Philippine Women’s University –

CDCEC

Calamba City, Laguna, Philippines

July 31, 2010

Stay and Learn Hotel Immersion Training

Program

Microtel Hotel Resorts

Eagle Ridge, Gen. Trias, Cavite, Philippines

August 21-22, 2010

Front Office Procedures Luisa Ridge Resort

National Highway, Calamba, Laguna,

Philippines

September 05, 2009

Front Office Operations Overview, Hotel

Orientation, Hotel Familiarization, and Basic

House Keeping

Water Front Manila Pavilion Hotel &

Casino

United Nations Avenue,Corner Ma.Orosa Street,

Ermita,Manila 1000,Metro Manila, Philippines

September 26, 2009

Bar Exposure Program T.G.I Fridays Bar

Padre Faura Corner M. Adriatico Streets,

Manila, Ermita, Manila, Metro Manila,

Philippines

September 27, 2009

I certify that the above data and information are true and correct to the best of my knowledge and ability.

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