Customer Service Sales
Resume:
SANDHIYA.K
Ain Khalid - Doha Qatar
Mobile: 30591591
Mail Id: **************@*****.***
CAREER OBJECTIVE
To obtain a respectable position in an organization where my abilities would be needed and also my services utilized to the optimum extent, with constant learning and growth.
WORK EXPERIENCE
ORYX Rotana – Limousine Desk - 1st May 2016 – till date (Qatar- Doha)
Supervisor
Greeting customers with the pleasant manner.
Manages incoming and outgoing communications
Manages Mail follow up
Arranging the car for Guest pick up & Drop off as per the Hotel Reservation instruction.
Marinating petty cash, Preparing Daily Sales Reports,
In charge of the day to day operations of the Limousine Desk.
Efficiently managing a team of drivers and vehicles.
Being the first point of contact for all drivers.
Making sure that all transport fleet vehicles are properly maintained and serviced.
Arranging for the induction and training off all new staff.
Developing and nurturing customer relationships.
Organizing vehicle checks.
Resolving and managing queries and complaints courteously and efficiently.
Al Kawther Water Treatment W.L.L - Jan 2014 to Apr 2016
Secretary cum Customer Service – Doha – Qatar
Major Responsibilities
Manages incoming and outgoing communications.
Open, sort, and distribute incoming correspondence, including fax and emails.
Directly reporting to the General Manager
Preparing Purchase Orders.
Preparing letter for Ministry of Energy and Industries to obtain duty exemption approval for the goods / materials to be imported
Preparing Performa Invoice for the product to be exported.
Communicating with the material suppliers from Europe, China, UAE, KSA, and ensuring that the ordered materials or goods will arrive Qatar within the period agreed.
Follow up shipments, interacting with the company’s clearing agent and provide necessary documents for customs clearance.
Communicating with the bank, follow up bank transactions (TT payments, LC, Bank Guarantees). Ensuring that the swift of the payment made will be forwarded to the supplier on time.
Answers customer’s queries, providing concrete information about the product and services.
Attending customer complaints and handle it in accordance with the company guidelines and policies. If the complaint made is valid, making sure that the customer is satisfied when he hangs up the phone.
Prepares daily delivery schedule and passing to the assigned Salesman Driver. Call the customer to ensure that the ordered item is delivered on time.
Recording customer detailed information using AGILE PLUS SOFTWARE.
Tracking Inactive and Active Customers by using AGILE PLUS SOFTWARE.
Assisting Sales Manager in preparing Sales Contracts and filing Sales Contracts.
Assisting Company Administrator in drafting memos.
Assisting Company Hr- Department in payroll Coordinator (WPS)
ATZ INTERNATIONAL PVT LTD (Tep Visa) Aug24th to Nov 2013 - Singapore
Asst. Store Manager
Reference: Mr. Ross Abbas (MD) – 006*********
Greeting customers with the pleasant manner.
Be involved in stock control and management.
Assisting shop peers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Balancing cash registers with receipts.
Dealing with customer refunds.
Keeping the store tidy and clean, this includes hovering and mopping.
Responsible dealing with customer complaints.
Working within established guidelines, particularly with brands.
Attaching price tags to merchandise on the shop floor.
Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays
Jain Group of Companies –Chennai - India Sep `2009 to Aug 2013
Front Office Assistant cum Customer Care
Reference – Mr. Sanjay Kumar Mehta (GM)
Handling EPABX system, handling the inward and outward communication like mails, couriers, etc.,
Guiding peoples who enter the office, connecting the calls to various departments, assisting various departments in their works if needed,
Typed entire company documents and correspondence
Troubleshoot customer issues over the phone
Handling customer care, communicating and follow up with the customers for payments, registration, documents required, etc., taking care of allotment to the customers, maintaining the visitors register,
Maintaining Incoming and Outgoing calls records, handling attendance Register, coordinating with housekeeping department, arrangements for meeting and travel. Arrangements for customers site visit, etc:
LEVIS’S SHOW ROOM – Tamil Nadu (Chennai) - India
Customer Service Executive: 2007 Dec 2009 Aug
Reference: Mr. Sathish Kumar (Store Manager) -868*******
Responsible for helping in merchandising.
Responsible for opening and closing values.
Prepared daily sales reports and bank deposits.
Responsible for administration and control of financial transactions in retail environment.
Supervise all customer services, display merchandising, lottery sales, and maintenance.
Cash management.
Done other duties as assigned.
ACHIEVEMENTS:
Awarded as the first “Customer service” in Levis and also won the “Best performance “award in the same outlet.
EDUCATIONAL PROFILE
B.Sc (psychology) - University of Madras
12th STD - St. Helens Girls Higher Secondary School
10th STD - St. Helens Girls Higher Secondary School
TECHNICAL PROFILE
Type Writing _ Senior Grade
Type Writing _ Junior Grade
Diploma in Computer Application (DCA)
Skills:
Excellent customer service skills.
Having energetic personality which inspires co-workers to reach goals.
Excellent communication and writing skills.
Able to sell in a retail environment.
Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet.
Having management experience.
Excellent interposal skills
PERSONAL PROFILE
Name : Sandhiya.K
Father’s Name (late) : Mr. Kumar
Age : 27
Gender : Female.
Nationality : Indian.
Languages Known : English, Telugu, Malayalam, Tamil & Arabic ( R/W )
Hobbies : working on computer,
Visa Status : Transferable
Place: QATAR
Date: K.SANDHIYA
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